In a bid to curb the aggressive and unethical practices of some digital lenders (loan apps), the Federal Competition and Consumer Protection Commission (FCCPC) has released a step-by-step guide to help Nigerians report loan apps that engage in harassment.
The Rise of Loan App Harassment
With the increasing demand for quick loans, many Nigerians turn to online lending platforms for financial relief. While these apps provide fast access to credit, they have also developed a notorious reputation for their extreme debt recovery tactics. Borrowers who fail to meet repayment deadlines often face intimidation, with some lenders resorting to public shaming by sending humiliating messages—sometimes accompanied by their photos—to their contacts.
In April 2024, a BBC Pidgin report shed light on the devastating effects of such practices, revealing that some victims lost their jobs due to the embarrassment caused by these public disclosures. In response, the FCCPC intensified efforts in May 2024 to block loan apps involved in harassment and unethical debt recovery methods.
FCCPC’s Commitment to Consumer Protection
On Friday, the FCCPC reaffirmed its dedication to safeguarding consumers from abusive lending practices. The commission assured Nigerians that they do not have to endure harassment in silence. In a message shared via social media platform X, the FCCPC stated:
“Are you being harassed by loan apps or unfair businesses? No consumer should live in fear! The FCCPC is here for you, ensuring your rights are protected and businesses play fair.”
How to Report Loan Apps Engaging in Harassment
To take action against predatory loan apps, affected consumers can report their experiences to the FCCPC through multiple channels. Below is a detailed guide on how to file a complaint:
1. Report via Email
- Send a formal complaint detailing your experience to [email protected].
2. Reach Out on Social Media
- Send a direct message (DM) to FCCPC via X (formerly Twitter) for immediate attention.
3. File a Complaint on the FCCPC Website
Consumers can submit a complaint directly through the FCCPC website by following these steps:
- Visit fccpc.gov.ng.
- Click on Menu and select File a Complaint.
- Provide the necessary details:
- Date of Complaint Submission
- Your Full Name (as the complainant)
- Contact Address, Phone Number, and Email
- Loan App Name (as the subject of the complaint)
- Loan App’s Contact Information (address, phone numbers, and email)
- Loan Amount (under ‘Cost of Purchase’)
- Relevant Account or Reference Number (if applicable)
- Warranty Information (if available)
- A Brief Description of the Complaint
- Desired Outcome (what resolution you are seeking)
- If you have supporting documents (such as screenshots of harassment messages), upload them. Ensure the file name matches your name in the complaint section; otherwise, it may not be processed.
- Click Submit to complete the process.
Stand Up Against Harassment
The FCCPC urges Nigerians to take a stand against unethical loan recovery tactics. By reporting offending loan apps, consumers can help regulatory authorities take decisive action to shut down violators and enforce fair lending practices.
If you or someone you know has been a victim of loan app harassment, don’t stay silent—report it today and help create a safer financial ecosystem for all Nigerians.