This is why sooner or later, WhatsApp Pay will be available Globally even though its currently available only in India and Nigerian banks are not in support of it.
Banks are now beginning to utilize WhatsApp instant messaging app to their advantage. UBA, GTbank and First bank announce the introduction of whatsApp messaging on their digital banking.
Customers will be able to perform basic banking services such as opening of account, check account balances on the go and carry out basic banking services.
UBA, in a statement, said its chat banker, Leo, was launched in a pilot mode on WhatsApp and will be fully available to customers by September 1, 2018.
GTBank said it would leverage on the WhatsApp Business Solution to offer Nigerians an additional channel to connect with it for enquiries, service requests and access to other basic banking services.
While First Bank of Nigeria said its WhatsApp chat banking will ensure effective services to the customers. The will enable customers to leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance.
On the other hand, WhatsApp has announced that it will start charging businesses on its platform 0.5 cents to 9 cents per message (about N30 to N35 in local currency) for sending marketing and customer service messages in a bid to generate revenue.
Is this a good move?
From the end user’s perspective i think it’s a good move. But from the merchant’s perspective, I’m sure they would have made sure it’s inline with their business model, they can always negotiate and re-negotiate with what’sapp..
I’ll prefer using the app to perform transactions if I have internet and using USSD codes if I don’t have internet
Waooh!!! nice banking move
The only i will like about it will be the customer service support, that’s if it will effective and instant.
Nice move I would say even though at the end of the day, the bank customers will still bear the cost of transactions
I don’t like this
How can they promise this will be 100% secured?
Fraudsters are everywhere
This is a good one
It is an ok move, they very well know that technology trend can’t be stopped so the best thing is to leverage it to their advantage.
Na wao for WhatsApp for recent monitization policies. Let them slow down a bit
nice initiative. will stick with my USSD code.
I used UBA Leo often for my transactions and it’s been a good innovation.
WhatsApp Banking will be amazing as well
All these Banks has their Mobile app already so no need of whatsapp. But Till then, we will see the different.
that’s a cool initiative. thumbs up for them..
Its a nice move tho i will still be relating wt my bank app.
This is a good move is our security is guaranteed…
I just fear for data leaks..
It’s a nice and welcome development…looking it from another angle it may be risk to us. I’m very comfortable using those banks app very easy to use
the banks having a whatsapp platform is a good move. but whatsapp deciding to charge businesses per message is a bit odd
Nice Idea. At least i have tried UBA whatsapp. But only for inquiries oh.
i really like dis move…..
its a good innovation