Is Your Tecno Smartphone Having Problem? Fix it Here

by
TGIF!
Smartphone is just like a human, after over working yourself, it get to some point where your body assumes a state of rest. Same thing is applicable to Mobile phones. Today, this thread is for all Tecno lovers who are currently having issues with their Tecno mobile phones. Be it hanging, slow loading, whatever the problem might be, an engineer is ready to assist you fix your Tecno phone.

 

Don’t just seat and wonder if your sick Tecno phone will ever work again, save a life, save your smartphone and don’t give up on it yet.
So use the comment box, tell us what is wrong your Tecno smartphones and possible
solutions will be proffered to you.

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1,247 thoughts on “Is Your Tecno Smartphone Having Problem? Fix it Here”

        • Hi yomi,my tecno l9 keeps screen locking itself whenever I try to put it on after charging. So I press the power button for 15 secs to restart but I constantly have to do this at least five times before the phone screen responds,is the phone bad and what can I do??

          • Hello Haliyah,
            Sorry about what you are passing through. It is a bug that can only be fixed by updating your phone or factory resetting it. Go to setings>>about phone>>check to see if an update if available for your device then update it. But if not, I will advice you factory reset it and it will fix it completely.

      • Pls good afternoon i have a problem with my screen just woke up and notice black vertical lines at the bottom of d screen pls what can i do?

        • Hello
          I Have canon 11 it takes more than enough to go on coz it keeps displaying techno but as it goes off and comes back then later after a while it goes on
          Remember when I put it on charger it can’t show that its charging ,how can I fix it
          Thank you, its still new

          • You is outdated and needs to be updated as soon as possible. Go to settings, about phone and check if update is available for your device. If not, you’ll need to download the update manually and flash it to your device via recovery mode. I can always guide you on how to do that.

          • My techno spark2 k9 is stuck in the techno logo and I try to do hard. Rest but the phone did not link with factory rest.I press up and power bolting but still not link or show factory rest system it only show techno logo pls what can I do please help my email is oyedele.oyewale @ yahoo. com

          • Hi,
            Your Tecno is bricked. To hard reset it, shut it down completely. Press the Power button and volume up key for like 10 – 12 secs, let go of both keys as soon as it takes you to recovery mode. Use the volume keys to navigate to Wipe data/factory reset…

        • Good morning. Pls my camon CX is giving me problem. Yesterday I was making a call and it suddenly switched itself off and on again. Since then, it has been overheating when I’m charging it or not and the battery keeps draining. Pls what could be the problem and solution?

      • Hello Yomi,
        Thank u so much sir. My Tecno Camon CX issue is insufficient memory. It says that all the time. I dont have a lot of music, no video at all, few pictures yet insufficient storage. I even had to do factory reset at one time, same issue o. And its very selective of SD card o. It will damage some & refuse to work with them. Please help

      • Hi, my phantom 6s keeps switching itself off and at times shows that it is charging while its not connected to a charger. What can be the issue and how may i solve it?

      • Hi my techno L8 suddenly said my apps stopped working, then I restarted it since then it shows techno then brings HIOS with warning logo… What do I do please?

          • Yes I did and its still the same. It actually worsened because the lower part of the screen just above the virtual keys is no longer sensitive when I tried the factory data reset.

          • Hi
            My techno cammon 18T causing an issue
            *can’t download because no internal storage available please unmount it as a disk drive and try again later how to resolve this issue* i have to do a lot of cleanings there is 29gb free but i still face this problem as well as the whole phone once show me the content and than disappears i can’t even update the phone because it give me notification”turn off usb storage “as i don’t use any external storage and tha fingerprint sensor is not available now i have previously update my phone software reset my phone but it doesn’t work

      • Am using pouvoir 3 plus (tecno Lb8) but some of the icons suddenly turned to dark. Pls help to profer solutions to this problem

      • Hi, there my tecno cammon cx 197 went off suddenly and refused to turn on nor respond to charging what wrong and the possible solution plz.

        • Hello Susan, sorry about that. If its not responding to charging nor displaying anything when connected to charger then it might possible be the battery. I’ll suggest if you can test it with another same battery.

          • hello prof yomi
            my tecno spark2 suddenly went off and has refused to display anything on the screen. however when i put it on charge the blue lights indicating charging comes on. i have tried removing the battery to no avail. when i first opened the back there were some water droplets

      • Hello Yomi, I came to check online about phone problems cos of my friend. We got our phones 2months ago. Tecno spark 5. And hers turned off while on a call , actually she was still on d call buh couldn’t see what was wrong and told the other on the call to cut the call since Tuesday this phone has not come on. Please what can she do?

        • Hello Faith,
          Sorry about your friends spark 5. Does it still detect when you are charging it or connected to a system? If it detects, what does it displays on the screen?

      • Good evening Mr Yomi, please my Tecno pouvoir 3 air is pressing by it’s self. Once I unlocked the screen it will start pressing it’s self. Please I need solutions

      • Good day sir please as I plugged my camon 11pro to charge the screen went black and doesn’t want to come up I’ve tried holding the power button but nothing comes up but when I plug it the light still comes up

        • Hello Ibrahim,
          So sorry about your phone. From your explanation, it shows that your phone still comes up but screen is blank? If I am right, follow any of the methods below to fix it.

          Method 1: You can hard reboot your Android device by holding down the “Home” and “Power” buttons simultaneously for 10 seconds, then releasing both buttons and holding down the “Power” button until the screen turns on.

          Method 2: You can also wait for the Android phone to automatically shut down when the battery is exhausted. Then charge the phone, and press the “Power” button to turn it on.

          Method 3: If the hard reboot fails, or if you do not have the patience to wait until the battery of the phone is exhausted, and the battery on your phone is removable, then you can directly remove the battery, reinstall it, and then turn on the phone.

      • Hello yomi some my apps are crashing and not accepting to work saying google play store isn’t responding Yet it’s system update is up to date, what can I do ?

      • I used to download video from any vid mate app from YouTube to my phone gallery but now anytime I will download video they say video can’t download

        • You need to clear your cache. Go to settings, apps>> locate the app you used to use to download the video and clear the cache. reboot your device and try to download again.

      • Hello Prof
        Please my techno spark 5 cannot use external disc even with the SD card portal available and currently I need to update my WhatsApp but they keep telling me to delete my apps which I have done most and having more than 1GB available but still can’t update.
        Please help

      • Hi I fucked up with ma Bluetooth settings while on phone connected on PC. Now I can’t connect to my Bluetooth speakers Some help

        • My techno phone was displaying ‘weather has stopped* with close app option which I clicked on, but it comes back fast enough that I cannot move round the phone. Please help

          • Hello Jafar,
            Sorry about what is happening to your smartphone. The problem could be too many application running, then hotness before it result to hanging. I’ll suggest you remove applications you are not using or completely factory reset your device and everything will be back to normal.

        • Hi I’m using techno spark 2 this morning my sister accidentally dropped the phone from a refrigerator the screen cracked and out of fear she switched off the phone i turned it on after approximately 3 minutes now it is showing blackink all over the left side of the phone and that side is not responding. Please help me

        • My tecno driodpad 7c pro has panel issues and I was advised to change the motherboard (panel) please could u be of help??

          • Hello Victor, what happened to the pannel of your droidpad and where are you based so that if need be, I can recommend you to where you can easily get it

      • Was using my phone yesterday and the lower part of the screen before the home key and navigation keys stopped working

    • HiOS XUI is Tecno very own customize XUI and it allow you to do alot of things. You can see the advantages here

      to upgrade to Hios on your Camon c8, see the guide here

      • Hello, my l9 suddenly display a form of clock screen saver for like 15 mins, without responding to back touch , then it’ll now come back to normal some minutes. It started since it fell into water. Any solution pls??

        • Hello Toluwani,
          Completely turn off screen saver on your phone and watch the behavior after that. Also, since it fell into water, ensure that water is completely drain out of it by either placing it under the sun or closer to a very hot bulb where it can completely be drain under your watch.

    • My home and minimize button won’t work. The notification bar won’t come down either….I am using a techno wx3

    • My phone suddenly started display OTG and that I should connect cable. This is making my phone freeze and unbearable to use. What do I do

      • probably virus or outdated softwares. Scan it with a good antivirus. if it didn’t fix it, then upgrade your device to the available update from settings, phones and check for update.
        if an update is not available, then FR will fix it for you.

    • This just happened today when i was coming home from workthere was rain that time but when i reached home i plug my phone later when they off lights i unplugged it and i discovered that it’s still charging and i rebot it To cut the story short the phone speaker and mouthpiece isn’t working again and the phone put on charging connted with USB

      • this simply means that the rain actually get into your phone, and it has possibly damaged your mouthpiece and speaker, the first point of contact. But I’ll suggest you should put it in a place where the water will be drenched, and check if the mouthpiece will work. if not, then you’ll have to replace it.

    • I used to download video from any vid mate app from YouTube to my phone gallery but now anytime I will download video they say video can’t download

    • Hello Wisdom, if your Tecno drains so fast, you need to do the below;

      >>First of all Open your device'sapp Settings.
      >>Touch Battery. The screen shows a list of apps and the percentage of your battery that each one is using.
      >>Touch an app to get usage details and to adjust power usage options that could save battery life.
      >>If any of the apps listed are ones that you don't use often, consider uninstalling them.

  3. How can I get a custom romantic for my tecno phantom z? I'm tired of the stock rom. It has never been the same since I rooted, updated, crashed and loaded a stock rom from Hovatek.
    Thanks

      • I took my sim cards out of my Techno Spark because the phone froze and I couldn’t turn it back on. When I inserted the sim cards back in, a certain part of the screen doesn’t function. I’m unable to receive calls as the caller is always told that my line is busy, when is not the case. Please, I need your help

        • Hello Eli Kingdom,
          shut the phone down completely or allow the battery to run out of juice, then charge it to full. Power it on on safemode then check if it works well on safemode. If it does, then uninstall the last downloaded application on your device or update before your device started misbehaving.

          Turn it back on in normal mode; everything should work normal at this time.

          • Hello Yomi, i noticed that when using my xender application in my tecno spark 2, as soon as i view the progress of the content am sending or receiving, and try to go back, it will just disconnect totally, please what do i do?

          • Hi I noticed that whenever I select a ringtone for a certain contact but yet whenever such person calls,the general ringtone keeps ringing out instead of the custom ringtone

    • First of all, is it inside a protective case? If it is, then I'll advice you remove the protective case and if that solve the problem. Secondly, you'll need to re-calibrate your touches. Once you do that, it will fix that top aspect that doesnt respond to touches.

      • My Tecno L9 plus screen stopped working. I switched it off and it keeps rebooting and not loading to the home screen

      • Apps keep force clossing on my tecno spark 3 pro .please how do i fix this? Its really fastruating.

        • Your app cache is full. Go to settings>>apps>>click on each apps and clear data and cache. Do it for all your apps, but don’t touch Google playstore and Google services. Once your are done, reboot your device and it should be alright

  5. Hello Yomi, My Tecno R7, is truly misbehaving. ones mi wi-fi is on, the phone goes crazy and keeps downloading all sorts, like APUS and porn apps. now the screen goes blank wen a call comes through, even wen i turn off the wi-fi or data on myphone, it turns itself back on. What do i do?

    • it is atimes caused by dust. if you can open it up, just put a small spirit on a dry white handkerchief, use it to clean it up from the inside and your Z will be okay. If you can't open it up, then you'll need an engr to help you do that.

  7. I will advise anyone that want to enjoy tecno phone to go for phantomZ its very strong phone and u can feel it in ur hand when using it. An currently using phantom5 but i can assure of phantom Z

  8. Hello sir, first time commenting. My MTN Sim is showing invalid imei but it works on other phones. I haven't used this MTN Sim on this Device before. Please any help

    • Hello Ukpong,
      You can start by clearing the cache in the Contacts app: go to Settings –> Application manager, scroll down until you find 'Contacts' and select it, then select the 'Clear cache' button.

      If you already have your contacts backed up on google or sync, then click on clear data and force stop the reboot your phone.

  11. Prof yomi pls help! My tecno camon c8 hangs,d screen goes blank but a blinking light shows @ d centre button! D only solution is to allow d ba3 run down then I charge again b4 it works normal.i hv checked 4 update but it's up 2 date…Pls wat'd I do? Cos m so Damn sure I not a screen problm

  12. Prof Yomi, kindly help me. My TECNO G9 phone memory is damaged. I have tried several methods like factory default settings, it didn't work. What am I to do to restore it?

    • How do you mean damaged? Does it mean it longer save any documents on your phone memory or any doc you save get corrupted?

    • @Nmaju, now u don hear am be dat…
      My colleague's has similar ish, he can't store nor receive file. Infact the inbuilt memory is damaged. The tecno tab doesn't recognize memory card any longer. I was thinking flashing it to another operating system will do d magic prof.
      Any solution to dat?

    • Your Phone Storage Part it on Is Corrupt And even If You Insert a Memory Card too It will Not Indicate,The Only Solution Is to Flash The Phone,Formatting the Phone Or factory reset Or hard reset Won't Solve it……..The Only Way Is Flashing A New Firmware or On It…..Am Noahdam

  13. Hello Prof, i'm really glad for this opportunity…i need tecno L7 stock rom to flash my phone please. i need it badly, my fone is bricked after trying to fix a irus attack which wiped all my data

  15. My sis has this M7 that that bootloops, shr took it to a roadside repairer for flashing, and after the flashing, it no longer switches on, doesn't show light at all, nor charges, nor vibrate. I've tried to flash ROMs from Romkingz, n Hovatech all to no avail. Please gurus help me resurrect this phone from dead.
    Thanks.

    • The only cure to this is to factory reset your phone. Before you do, please save all your files, contacts and important doc.

    • Hello Kris,
      The only reason why your R7 normally reboots by itself includes… Overheating,if system apps are disable, and bad apps.

      Any of these can cause your device to constantly reboot.
      First of all,
      >>Uninstall apps you don’t necessarily need. This goes especially for any apps that control sound, ringtones, wallpaper, have fancy widgets, or use GPS.
      >>Ensure all apps are on the latest version. Upgrade everything you have from the Play Store by going to “Menu” > “Settings” > “My Apps“.
      >>Uninstall apps that run in the background. From a fresh restart, go to “Settings” > “More…” > “Applications” > “Running“. If you see anything listed you can live without, uninstall it. If you cannot uninstall it, freeze the app if possible.

      Secondly,
      Settings” > “Applications” and swipe over to the list of apps that are “Turned Off” or “Disabled” and enable any apps that may be needed for your device to function properly.

  23. My tecno h7 has been attacked by virus,apps that download themselves in the likes of sexy hot,porn club,lock screen apps,apus app,torch light app,jumia app and a host of others. the phone can’t be operated,other apps have stopped working,the battery has been affected. someone said it is “adware and malware virus”. Am so confused now. the phone storage and sd card storage was wiped out still the virus is still there. Even antivirus like the likes of 360 security,clean master and the rest of them are not effective. tried the formatting procedure but it didnt work

  24. My techno h6 is rebooting itself and also been affected by virus. What is the best solution I can get for it.

  25. How do I increase the speed of TECNO 8h Droid pad, it's slow. Even Responding to touch takes too much time, I have tried using cm cleaner but it doesn't matter. Thanks

  26. Hello Engr. Problem with my Tecno Y6 is that the data reception does not go beyond 'E'. Before this problem, I used to get as high as 'H+'. How I knew the problem is from my phone is when I put the sim into another smart phone. It showed 'H+' in that same location where my Y6 was showing 'E'. Please what do I do?

    • Did you try another sim card inside your phone and it still display E? Go to your network and set it only to 3G Only. That should fix it.

      • Hello,
        My Tecno phantom 6 Plus freezes such that it does not respond to any touch on the screen. What I try to do is press the power button and it responds for a while but freezes again. I repeat the process over and over to do a simple Job like typing a message. Please help. I want to unfreeze it for good. It is a good phone.
        Thanks

        • It freezes because so many applications are installed your device, and are running at the background of your device, at that point, your Tecno smartphone becomes hot and it freezes.
          To fix this, go to settings>>Apps, clear apps cache, and delete data but don’t touch google play store and Google services. Do it for all the apps installed on your device. you can as well uninstall irrelevant applications you don’t use or need from your phone. Check apps that runs at the background of your device and deny them access. REboot your device and it will be okay.

  28. hey prof yomi.. my tecno y6 keeps dying…in the sense that it goes off for about a week and i dont know what to do to it..help please its urgent

  30. Good Day Bro. My Tecno H7 has been having issues since it got flashed. It comes ON but screen display flickers then goes off. It sometimes shows different colors while shaking then goes off. Thanks 09072021635 Emmanuel

  31. Good day Prof. one day, my tecno g9 told me 'usb storage damaged' and i discovered that everything in my file manager disappeared, all my pictures, music, videos nd everything. also, i discovered some apps would just appear on my phone and even when i uninstall them, they reinstall themselves. i factory reset d phone but there was no difference. its really frustrating. can u help?

  32. In my TECNO H7, phone most times apps I never installed nor downloaded gets into the phone, it gets hot, and will not respond immediately if I press an app, sometimes the app will not even open. At times, the phone gets very hot. Sometimes, it goes off on its own. I flashed it for more than 10 different times, after some time it develops the same problem, even with free downloaded antivirus from the play store. Most times, ti says "unfortunately, contact process.com has stopped" , "unfortunately, contacts has stopped working", or any app has stopped working. I flashed it on 20/12/2016, it went blank on 20/12/2016. I flashed it again on 24/12/2016 and I am afraid to use it, for fear of malfunctioning. I do not know what to do about the phone, could you, please, help me. I am afraid to put my data for fear virus though the internet. Please, help.

    Josephine

  33. Hwllo Proff,

    I have an issue with my phantom G pad. The memories are no longer showing, both the internal memory and SD card no longer works. It keeps saying USB damaged and i should format it.
    It also keeps downloading unwanted apps all by itself. I will delete these and immediately it downloads all these apps all over again and many more.
    I have done factory reset 2 times without any changes.

    Please help me out here.
    Thanks

    • Hello Adewale,
      Your Phantom G pad OS has been corrupted by virus, and I even doubt if you've ever updated the OS. To fix this, you need to reload the Operating system. If you can do it yourself, download Phantom G pad Stock rom and flash it…

      And if you can't do it yourself, take it to a tech geek let them do it for you.

  34. I have an issue with my h7. The memories are no longer showing, both the internal memory and SD card no longer works. Phone memory damaged..It keeps saying USB damaged and i formatted it but,no changes.

    • I think you are having thesame issue with the commenter above you. You need to re-install the Tecno H7 stock rom or if you can't get the stock rom, get a custom ROM for your tecno H7.
      once the installation is done, your phone will be back to normal.

  35. My TECNO h6 is having a Video issue while displaying image after a sudden fall to the ground and soon i had realised that its not a screen that has crushed, is it a problem with its motherboard? Because i can't afford to buy a new motherboard!
    Please help me on how to repair!

  36. Please Sir, Am Chuma!my Tecno H7 is showing "Phone storage is damaged.Try reformatting" and "Damaged SD Card" All my pictures videos and documents are gone. I cant just access my SD Card. Before it happened i noticed that whenever i log in to Facebook my phone trips off and rebooth.This happened like 3days for this damage. Please i need help i have formatted the phone and even flashed it. yet it's the same issue.

    • Hello Josephone, your Tecno Y6 is reacting to that errors because it has not been getting system update for a very long time.

      Solution: save your files and document then factory reset your phone. It will fix it afterwards.

  39. Prof yomi pls I hv a techno h7 I hv flashed d phone more Dan 5tyms bt afta flashing it works fyn for sometime den it strts downloading tins itself wen u put on d data nd all manner of sorts. Of a h7 users also complain of the same tin happening with their phone. Pls wot cld d problem be with h7

    • Your phone is expose to MonkeyTime and test virus. the reason why it always goes back to thesame stuff after flashing for some times is because your h7 doesn't have any system update hence making it expose to different attacks.

      My advice,
      Flash it again and sell it. Phones that don't upgrade shouldn't be sold in the market.

      • Hello, my techno l9 plus dropped down and went off…it’s been a day and it’s still off? What can I do?

        • Good evening, please my Tecno pouvoir 3 air is pressing by it’s self. Once I unlocked the screen it will start pressing it’s self till I lock the screen. Please I need help because If press another thing it will press another thing

          • Hello Doris,
            Sorry about your phone issue. I think your phone has contacted a virus. Please factory reset it. Go to settings, about pout phone and factory reset it. Once done, your phone will be alright.

  40. have been unable to pick up calls with my tecno L6, each time i try to pick up an incoming call, it says phone has stopped working… I've done factory reset so many times but it still isn't able to pick up calls…please help me out on this…….
    And my Tecno L8 closes apps the instant i minimize it, making the application to restart.

    • On your tecno L6, firmware is outdated, you get that resultant problem. Since you've factory reset it and the problem still persist, then I advice you flash it with original L6 stock rom.

      On your Tecno L8, go to settings>>Apps>>Clear individual apps cache except Google services and Google play. Then reboot your device.

    • Hello Coins,
      Fake SDcard will always be damaged on that device except you get original sd card.

      What message do you always get after the damage or it won't detect at all?

  44. Hello prof I have tecno phatom pad G9, it's suddenly developed problem in accessing the inbuilt memory and SD card; I format the SD card and also reset phone the problem still persist. Now I can not receive any thing from another device whether true Bluetooth or Xander. Thanks in advance.

    • Hello friend,
      Factory reset it. errors like this happen because system updates are not been provided for that device.

      Before you factory reset it, save your files, fotos and doc.

    • Hello Adeniran,
      Tecno w3lite is not design for multi-tasking. The ram is too low and the memory is beyond low.

      My advice,
      Don't install too many apps on that smartphone. Uninstall irrelevant apps. Free space.

  48. Av flashed my tecno phantom z mini with d original stock rom more dan 5 times using sp flash Tools and its always successful, but d phone keeps bootlooping anytime I put it on. Pls prof any solution to this?

  49. My phantom z mini suddenly went off and starts bootlooping, I then flash it with d original stock rom and the flashing was successful but wen I switched it on it continues to bootloop, av tried dis several times buh its still d same tin. Pls prof wat can I do?

  51. my tecno r7 is saying 'phone storage is damaged, try reformatting it', and it doesnt recognize external sd card either. i cant download(except playstore apps) music/videos or take picctures. ive formatted the phone still same. whats wrong?

  54. When I put ear piece on my tecno w3 its not always compatible ..it will be playing on loudspeaker and little on the ear piece . my mum gave me the phone though ..so I don't know when it stated.

    • Hello Nuel,
      Remove the battery, plug in your charger to the phone without the battery, if it display notification light, then you'll need to change the battery or try using another charger to boost it up.

      • My tecno l9 plus one day just failed to charge . when I tried to power it so that it charges while on,it tried to power but failed on the way and spent some time with the word tecno on screen and then went off. When I tried to charge it , it failed . I took it to the nearest mechanic and they told me that the charging system is OK plus the battery and that the problem is on the motherboard. Which problem is this and how can it be solved ?

  57. My techno Y6…….. Start writing Android has crash, message has crash etc, flashed different stock rom to the phone in which it did flash but despite it still doing the crash stuff

  58. Hello Prof! My techno L8 doesn't ring out, it only vibrates. Tried setting ringtone but gets this response " unfortunately, the process android.process.media has stopped. Pls what's the way out?

    • Boot your Android device into safe mode and check if that "unfortunately, the process….'' still display. if it doesn't, then an app you recently installed most of caused that… meaning you'll need to uninstall recently installed app on your device.

      Another solution is to factory reset it and everything will be back to normal.

    • My tecno l9 plus one day just failed to charge . when I tried to power it so that it charges while on,it tried to power but failed on the way and spent some time with the word tecno on screen and then went off. When I tried to charge it , it failed . I took it to the nearest mechanic and they told me that the charging system is OK plus the battery and that the problem is on the motherboard. Which problem is this and how can it be solved ?

    • You can fix it. Open it and dry it under the sun for 24-48hurs, after which you should couple it back and try to turn it on.

      If the result is still negative, then take it to smartphone repairer, they'll fix it for you.

  60. Good morning Prof..
    My H7 is Giving serious headache… I'm unable to receive calls when even I try too pick up it will end the call saying. Android.phone.contact.dialer stopped… And several times it says launcher stopped of which I have wipe out the factory reset many time I don't know the problem

  61. Mine is I rooted my Phantom 6, and tried changing the imei with chamephoen but Instead of changing, it wiped the whole imei and cannot accept any other imei even the original imei…. All sim slot are writing invalid sim but my Etisalat can receive network and make a call. My other sim MTN receive signal but doesn't make call . What can I do to bring at least the old imei back? Please Sir

  62. Good day to you bro,please my tecno boom J8 was rooted and i tried to unroot it with root uninstuller as i click the unroot, it keep rebooting up till now. Happened countless times. What will i do to it to become normal?

  63. Good day to you bro,please my tecno boom J8 was rooted and i tried to unroot it with root uninstuller as i click the unroot, it keep rebooting up till now. Happened countless times. What will i do to it to become normal?

  64. Good evening prof. MY=y tecno J8 was rooted so i tried to unroot it using root uninstaller but instead it keep rebooting after i click on the unroot key on the root uninstaller app. its still rebooting up to this very moment. pls help me out prof

  65. Hello. My tecno r7 just pup up with this message. Damaged Phone Storage. Phone storage is damaged. i try to use th phone camera but it is asking me to insert SD card before i can use it. Please w
    hat do i do.

  66. Hi pro yomi. This is the second time that I will be flashing my techno G9 but I keep facing a lot of unknown installations of multi virus applications.The most annoying part is the screen jumping up and down. Pls what else do I need to to…..

  67. Please each time I browse with my techno c7 downloading takes ages and disconnect at times am using airtel on sim 2 with sim1 port being empty, some app like twitter, WhatsApp,mail etc has failed to connect even when I have data

      • hello prof
        dunno if you are still taking questions. my tecno spark2 phone suddenly went off and has refused to display anything since 5 days ago. however when i put it to charge the blue lights come on. when i opened the back i saw some water droplets i tried remove the battery and also failed.

        • Hello Diana,
          Sorry about your device, but it appears your device fell into water without you noticing it.The way out now is to open it completely, remove the battery (or get it to someone who can help you remove your battery) and sun dry it for some couple of days. Insert the battery back once fully dried and try powering it up. It will come up after then.

    • My techno spark2 k9 is stuck in the techno logo and I try to do hard. Rest but the phone did not link with factory rest.I press up and power bolting but still not link or show factory rest system it only show techno logo pls what can I do please help my email is oyedele.oyewale @yahoo. com

    • Did you try other charger in charging it? If yes, then try and connect it to a PC to see if the PC will recognize it. If it doesn't, take it to CC to check it for you. They know what to do

  71. Hello sir, I have a problem with a Tablet called Blu studio 7II, I soon found out that the Tablet network band is not supported for Niaja Telco networks for 3G services, pls I want to know if there is any possibility of changing its band, because I tried using mobile uncle to change the band but all the network bands can not be selected manually.

    • I have answered you severally on all the thread you've posted this same question. Please always ensure you follow up the thread you posted your question.

      You cannot change any phone band. That is how the phone was designed.

  72. hello Yomi my android keep saying "unfortunately.system ui has stop repeatedly n I.cant use.d phone. even.the apps r not.oppenining.even settings.

    • Hello friend,
      boot it into safemode by Press and hold your phone's power button for a few seconds until Android prompts you to turn off your phone—just as you would normally do to power it down. Next, tap and hold Power off for a few seconds until your phone asks you to confirm that you want to enter safe mode

      go to apps and uninstall the last applications you downloaded. boot it normally. if the problem still persist, factory reset it and your phone will be back to normal

  73. hello Yomi my android keep saying "unfortunately.system ui has stop repeatedly n I.cant use.d phone. even.the apps r not.oppenining.even settings.

  75. Hallo yomi. Am Eric. My techno g9 has a problem with adware virus. I have severally flashed it using so flash tool and its rom. It returns to normalcy but after sometime adware viruses pop up again. Please help

    • What is causing it is because your current OS version is prone to these adware at attack. I'll advice you install a custom rom, then stop downloading applications from unknown sources. You can use only Play store as your ource. Also make sure you install a strong antivirus on your device

      If I can remember, Tecno g3 hasn't got an update for a very long time which alone is an attractive force to malware.

    • I don't know how it got into system. Rarely do i download apps apart from the google apps store. The virus came in overnight. It changes security settings and unchecks security measure for downloading apps from untrusted sources,makes my g9 to hang, can't do anything. This virus is called netalpha.

  76. Hi yomi. Am Eric. My techno g9 has been a problem with adware virus. Severally, I have flashed it using special flash tool and its rom. Normalcy returns but after weeks the adware virus pops up again. Please help

    • Format The Whole ROM With So flash tool before Flashing The ROM,Flashing the ROM Alone doesn't remove the malware,you need to format The Phone first With So Flash tool before flashing

  78. My Techno L8 is 6months old but the touchpad is not functioning. Everytime I have to strike an item five or more times get something out of it, what can be the problem?

  79. if dial call it says call not sent and it is very slow even hanging if u want to check balance of account

  84. good day sir, pls my tecno p5 back camera is not working only front camera. pls what should i do?

  85. my tecno phantom a+ is always showing launcher not responding. A and my front camera is not working. what should i do?

  87. Hello, Each time I spend so much time on Instagram and stay on the app for so long, my phone touch light stops working, the rear camera flash no longer works and the touch light no longer comes on. I'm using a Tecno Boom J8 and it also happened on my former Lenovo A5000. My front camera flash still works very fine. Since last night, I have tried switching on and off, going on flight mode for a long time and removing SIM cards, nothing works. I have checked my phone settings​ to see if I can get the touchlight app but couldn't find anything cos it seems the rear camera flash and touchlight didn't come with a separate app. Since it's a nonremovable battery, I slept with the phone switched off only to turn it on this morning with the problem still persisting. What could be wrong? Is there a Qualcomm Snapdragon device that malfunctions like this or is it an MTK thing? I love my Tecno J8 and it never has been rooted and I've never ever done an upgrade on the device since I got it August last year cos I've never had a memory card at all. What can I do to resolve this issue?

    • This is where the place of system updates occassionally comes in. smart devices are design to be updated regularly because of issues like this. But TEcno hasn't provided any update yet for this device.

      The Solution is to factory reset it. This may not be convenient for you but this is the only solution for now.

  88. hi prof. my tecno R7 phone misbehaves alot. it brings advert like gphony, jiji app and others like that and they automatically install themselves,thus making my phone to trip off and on at intervals. i think those adverts are various and they are all over my phone. i keep deleting and uninstalling. seems its not working. kindly help. this is my email, if there's any possible solution

    • Hello Folusho,
      Your Tecno R7 is infected with Monkeytest and time virus. the only way to fix it is if you flash your phone with the stock rom.

      But I'll suggest you factory reset it first if it will fix it. If it doesn't, then you have to go with the first option.

  91. Hello Yomi prof ! Pls I have been having issues of frequent freezing on my Tecno Droidpad since last year, and I've report this to tecno via Error report and even try several antivirus app hoping it's virus. Yet the problem persist. Pls can you help me out in solving this ?

    • Hello Alli,
      You are experiencing constant freezing from your dreadpad for some of the reasons below;

      1. Your cache is full
      2. You have too many apps installed on your device
      3. Your Ram capacity is small
      4. Tecno hasn't provided any update fixes for the device mention above since it was released.

      To solve your problem,
      1. Uninstall apps you don't use or need from your droidpad.
      2. Go to settings>>Apps>>Click on individual apps cache, clear the cache one after the other for all the apps you have installed except Google play services and Google playstore.

      Once you are thru, reboot your device and check the performance.

      If the above solution didn't fix it, then your last option is to factory reset your droidpad.

  93. my tecno L8 lite has a problem with internet. its not stable. at first it was working but then stopped all of a sudden. i have tried to reset it i even set it to default but its not working i cannot access my all my apps that use internet Watsapp Facebook everything PLEASE HELP ME THANX

    • Hello Linny,
      check your apn settings if its correct. If it is correct, and you are sure about it, then you have to options;

      1. Download a a free vpn from playstore, it will mask your IP and power all your apps or

      2. You factory reset it which I won't advice at the moment.

      But most likely, your apn settings might be the culprint. Delete the existing apn settings and enter a fresh one then save.

  94. Hello admin,my tecno L8 plus is having problem opening the camera it keeps telling me unable to connect to camera, close other apps that may use camera or flash light even my flash light is not opening. Please how can I solve it?

  95. Hello admin,

    My tecno pahntom z(A7) currently has issues to power off.My screen is blank though the home key show the phone is on.What might be the problem?

    • Hello prof. please I need help my techno l8 plus stated hanging recently and the hanging is really frustrating, I've manual formated it like three times and even deleted all files yet the problem still persist.. Pls how can I solve this problem…this is my mail and number [email protected]..07033636245

  98. Hello prof. please I need help my techno l8 plus stated hanging recently and the hanging is really frustrating, I've manual formated it like three times and even deleted all files yet the problem still persist.. Pls how can I solve this problem…this is my mail and number [email protected]..07033636245

    • Your phone is hanging because your ram is very very low. Not upto 1GB ram. Uninstall apps you don't use.

      Or Factory reset it back to default

    • hello Jimmy,
      How long have you been experiencing this? did you install any app before this incidence? Can you boot it to safemode?

  102. hellow my techno R7 power button seem not to b working how can i put it on without d button, secondly d touchpad is cracked was is the idea of fixing it

  103. hi prof….my tecno R7 phone storage is damaged. it can't store/save pictures,documents,videos…it has been flashed three times to solve this problem but its still d same. what can i do pls.

    • Hello Ebuka,
      Such happened when your device is clustered with too many cache. Go to your settings>>apps>>click on individual apps and clear its data cache but don't touch Google Play service and Google Play store.

      Once you are done, reboot your device and check the performance. If it doesn't fix it, factory reset your device.

  106. hello, saw ur blog by google.
    My tecno j8 powered off this morning due to battery. While charging this afternoon it came up but nothing shows on the screen. If i call my line it rings. I can the background light of the screen but cant see anything on the screen. Please can you proffer solution.
    Thank you

    • Hello Friend,
      Remove your battery for few minutes, connect the device to a power source and wait for it to power up. Check if it powers up normally. once it does, shut it down and insert the battery back.

      Power it into safemode and uninstall the last application you installed. once done, power it back normally and your device should be back to normal life.

  107. Pls yomi prof my tecno w3 is always showing storage full on d notification and I have 8gb memory card and 6.58 space is still avilabe..

    • Move some of the applications you have installed on your internal memory to your sdcard.

      Like your facebook is consuming a lot of space.

      Go to your settings>>Apps>>clear data cache of individual apps but don't touch Google play services. Once done, reboot your device

  108. Pls my techno w3 is showing storage full on d notification and there is still enough space what should I do

  109. Hello. Please my tecno droidpad 7 pro keeps crashing. All my apps will suddenly start crashing unless I restart the phone. I won't be able to do anything. It will keep bringing all my apps has stopped working like whatsapp has stopped working, facebook has stopped working etc. The most annoying thing is somtimes it deletes my whatsapp messages. I'll have to restore to gave the previous messages restored.

  110. I have been having camera issues for 4days now on camon c9, i have done hard reset like 2times and its stil not working…. Its saying camera may be in use by other applications close and start again…. Pls hlp

  112. Hello yomy pls my phantom 6 plus is always showing system ui has stopped,all I can't really access all my app becos d three touches at d down are nt working well,pls I nid your help

    • hello Prudy love,
      In most cases, powering off and on your device will completely fix it.

      turn it off and ON,

      1)Navigate your device "Settings";

      2) Select "Applications", tap on "Menu";

      3) Select "Show system application" in pull-down menu;

      4) Then find "System Interface" among all applications. In "Memory" section perform clearing all data and cache.

      This will fix it. Let me know if it helps

  114. Hello bro Yomi Prof ,
    I urgently need your help , my techno phantom Z always display com.andriod.systemUI and it won't let me use any app on my phone except if not connected with Internet , have formatted it , reboot it and factory reset it but no still same issues , I cleared the ceache as well but no avail plz what do I do ? I need your help urgently plz

  115. Hello Anonymouse, you can easily fix your Tecno Phantom Z issue by simply uninstalling updates. Go to settings>>apps, locate google updates and unintall it. If the notification pop up didn't allow you to navigate around yours settings, just boot it into safe mode and uninstall google updates. reboot your device and you are good to go

  118. ptof, for 2 days now, my tecno phantom 6 plus isnt turning on. what can i do? i have tried pressing power button for a long time. i have tried volume up + power button. i have tried volume down + power button also i have tried volume up+ volume down + power button.

    kindly help

  120. Hello Prof, my DroidPad 7c Pro Hans especially whe I'm using the Internet. Moreover, I can't update apps on the phone, download stops after sometime.

    Thanks

  122. Hassan Joel
    Hi Yomi Prof, My Tecno Spark K7 has fallen inside water, and it was promptly removed almost immediately. Now, the phone worked for some minutes before the screen went blank.It doesn't show anything from then on. When I took it for repair, I was told that the screen needs to be replaced. So, I want to seek your assistance on any possible solution.

  123. Hello Hassan Joel,
    You need to change your screen… it's obviously damaged. When next your smartphone fall inside water, the first thing you should do is to detach the battery and dry it under the sun before it causes more damages.

  129. @Bessboss,
    you don't need to replace your battery but disable apps that consume most of your battery life. Apps running at the background, apps you don't use often… like Fb and snapchat.

    @LarryB,
    You only need to do things. Change your charger and drain your battery to 0%… then charge it afresh.

  135. @Kingsley, when last did you do system software upgrade for your tecno camon c8? You need to do system upgrade otherwise the problem will continue

  138. oga yomi i have asked this before but no reply,
    my tecno m3 just off by itself when i was watching film with it and since then it has refuse to charge or power up, it only vibrate and stop when i try to power it up, what might be the possible cause and solution?

  140. Hi Yomi, my phantom pad 2,tecnog9 has been infected with malware that seems not to be wiping off, even when I do a whole new install of the rom from hovatek. Once i connect to the Internet, the ads just keep coming back.. I think they are powered by some apps that automatically install, but I can't seem to find a way to stop them from installing or find a permanent solution to my problem.

  141. Hello, my Tecno g9 has been infected with a malware that seems to be automatically installing apps that cause multiple ads on the tab once I connect to the Internet. I have reinstalled the firmware countless times, all to no avail

  143. Hello my phantom z keeps rebooting constantly, it's unable to completely boot Pls what seems to be the problem. Am waiting for a positive solution. Thanks.

  146. @Tayo TK,
    If your L8Plus is a removable battery, remove the battery and plug on the charger to the phone for few seconds, watch if it powers up then disconnect and insert your battery then power it up afresh.

  148. Hello Smart,
    You'll need to flash back your y6 stock rom. The roadside repairer probably flashed incompatible rom on your device that is why you are not getting 3G network.

  154. Hello.
    My TECHNO F5 is not booting on, it only writes TECHNO and off again.
    I went for flashing but the engr. Confirmed its not connecting to the system. Please what is the solution. ?
    I seriously and urgently needs it. Pls

    THANKs.

  160. My tecno k9 spark plus rom is half way used by something and the memory is showing 9.7gb on PC but 16gb on phone how is i solve the problem please i need your help

  161. Hello My Name is Austin. My TECNO W3 is giving Me issues. Whenever I Turn it ON It will Show the TECNO Logo and it will not pass there. I Tried Flashing it,Computer could not Detect it. The Charging Port is 100% OK. The first Terminal by the Left side of the Battery Connector has Pushed inside. It's the Last Terminal by the Right side and the Middle Terminal of the Battery Connector that is still in a good Condition. I Can't Flash the Phone. The Computer can't Detect it.  Engr Yomi Prof.  Pls I need your Help on this.

  162. Hi.. I can't receive incoming calls anymore..but can call out. I thought it was network at first but this is taking longer than usual.. I am able to perform other activities except receiving phone calls. Please help me fix this problem

  163. Hello Austin,
    Your phone is bricked and the only cure is to flash it. Download SP Flashtool and Tecno W3 stock rom. use another usb cable and it will be detected on compt

  164. My Techno J8 says cannot connect to camera because another program is currently using it.
    And I have restarted, rebooted it to no avail it still bring this same message

  168. My tecno wx3 displays headphone on the screen and since then i cannot hear people talking to me tru the phone. It doesn't play out music anymore, except i plug in a head phone then i can hear people who call me nd also play music tru the headphones. Plz anyone with a solution to this problem

  169. Good day sir my tecno l8 lite is having issues some apps can't connect the internet net while others are connecting but will only connect via a Wi-Fi network playing Wat can I do

  172. Hello saw this Forum on Google,
    My tecno W3 fell from my bag on to a cushion chair. It immediately went of and since then I have tried all I could it still didn't come up, and it's Not charging either but whenever I connect to my Pc, it makes that sound that suggests it in sync with the Pc.
    I gave my brother who is an Engineer to maybe help me flash the phone on
    Miracle loader and the system showed err21002 boy said he doesn't even know what's Err21002.
    He confirmed the screen and the Charging port to be perfect and yet nothing seems to be working right.
    Please is there anything I can do to salvage my phone, the phone is even less than 2 months old to see money buy another Na real war.

  174. Pls the ''home''and ''minimise''buttons of my tecno l8 lite are no longer working..i bought the new phone last week… The phone can no longer minimise..please how do i fix the problem? N

  177. Please help. My Tecno L8 Plus sometimes show funny screen colours. Sometimes there are vertical lines of different colours but this morning the colours are faint.

  178. My tecno L8 plus screen color is terrible. Sometimes there are vertical lines of various colors. I tried the screen fix app but the problem keeps .ocurring.

  179. Hello there.a few days back my phantom z started becoming very slow is processing everything,so i though maybe the version needed t be updated.the version i was using was the original one that came with the phone when i bought it.so i first downloaded the upgrade it unzipped for almost thirty minutes then i clicked upgrade.it then brought a notification that my phone willl go off and i clicked ok,that was the last i saw of it ,switching it on or even rebooting it isnt helping,the glowingcentre button shows that the phone is on but nothing is displayed on the screen.pliz help.thanks

  181. Hi, I just got a tecno spark like a week ago and now the screen just froze I can't pick calls or read my messages, I can't even restart my phone and can't remove the battery. Help what to do.

  182. Hy.i bought l8 lite 4 days ago and discovered yesterday that the home key and minimize buttons whe
    re not working. I restarted my phone but the problem is still persistent.

  183. Good day Prof,

    My tecno r7 is not connecting to internet. everytime I try to update app on playstore, the message I get is "connect to internet" meanwhile I have data on my sim. pls help

  184. My tecno phantom 8 screen is currently unresponsive….can't off or refresh the phone…..it started with breaks in internet connectivity and now, dead screen…please help

  185. My tecno phantom 8 screen suddenly gone dead….haven't used it for even a week. It started with breaks in internet connectivity and finally unresponsive screen. I can't restart or even turn it off…..please what do i do?

  188. hello my tecno L8 plus suddenly went off and won't start I've tried charging and pressing the power button and nothing works. kindly help

  191. Hello Yomi,
    My Tecno L8 lite does ring out when people call me nor does the notification (sms) alert ring out. When I press the side volume control keys the ring tone & notification volume control look disabled.
    How do I enable them?

  192. Hello Prof….. My tecno spark k9 suddenly showed a msg that my media and DRM isn't responding. So I restarted it bt it didn't come on and it is just vibrating. Pls what can I do?

  193. Hello Prof….. My tecno spark k9 suddenly showed a msg that my media and DRM isn't responding. So I restarted it bt it didn't come on and it is just vibrating. Pls what can I do?

  194. Hello,i use a phantom 8 and switched to ultra power save mode to get the decide charging extra fast only to wake up with my pre-installed flashlight no longer working. What do I do?

  195. Hello Prof, my phantom z suddenly stopped displaying without been dropped, now there is a little crack on the screen without any ink showing on the screen. Calls come in but can't pick but at times it picks when I swipe in the screen even in the normal way I want to reject the call its still been picked. The call can only be disconnected using a earpiece, What can I do to the phone.

  196. Good morning admin, pls am having issues with my camera on the tecno j8, it has stopped responding, n i have tried going to settings to clear cache n data, but the camera app isn't showing in the application manager,so i reset my phone and still not responding. Keeps saying camera can't connect. Pls i would appreciate if you could help out with a solution. Thank you.

    • hello friend, boot it to safemode and force stop the camera app, clear the cache and data and reboot your device on normal mode. ..

      If the problem still persist, then you'll need to do second method. Your phone must be rooted, if its not rooted then we can't continue

  197. Hello prof good day please i downloaded the software update that came up in the notifications bar on my tecno boom j8 and since then my touchscreen has refused to work please what do i do?

    • hello friend,
      You need to uninstall all system updates from settings>>app>>tap on the app and uninstall all updates one after the other. once you are done, reboot your device.

      Alternatively, you should uninstall the updates you downloaded by flashing back the stock rom of Boom J8

    • Hello Okah Bright,
      Clear the camera apps cache from settings, restart your device… It should fix it. Otherwise, factory reset your device and everthing will be back to normal.

  199. Please help me MI tecno k9(spark plus) the camera stopped working each time l want to start it will rite l should off evry device making use of flashlight yet MI flashlight would be off n it was be hanging it just started today.

    • Hello freind, go to settings>>apps, scroll down to camera app and clear the cache and data. Restart your camera and see if it fix it.

  200. Hi yomi. I use a phantom 6 plus. I downloaded some custom fonts and applied it to my phone using the Hi fonts. Now I can't change my fonts anymore. Can't even reset back to the default font. Stuck on this custom font. How can I fix this without having to reset my phone and lose most of my stuff.

    • Hello friend,
      If your phone automatically flashes it self, then it has a virus. You need to get the virus out. One of the symptoms is annoying pop up ads, slow engine and if care is not taken, it will steal your private financial details.

      RESET or Flash your device with same Spark 7 stock rom

  203. Thanks for the privilege. I use tecno tab p9. Presently it displays different colors and freeze and at times it restart continously. I gave it to engineer he changed the screen and battery but the problem remains. what could be wrong?

    • Hello Speedon Impact,
      The problem with your Tab 9 is not screen or battery. The problem is outdated software update. I'm aware TEcno hasn't paid much attention to most of its devices for system fixes but you can do this…

      Reset your Tab to Factory Settings. It will fix it. If the issue still persist, then I'll advice you flash Tab P9 stock rom again.

  204. my techno w3 shows Hios and goes off and it goes off every time.. when u switch it on it stays for minutes and goes off.. what's the problem.. help

    • Hello friend, I'll suggest you check your battery if the pin head is contacting well with your phone. You can try it with another battery to see if you'll get a different result.

  205. Hello, Thanks for this platform. I have an issue with my tecno phone..so whenever i make a call or try to puck a call, it freezes. When i make a call, it freezes so it takes a while before i hear the person or see the call screen and for incoming calls, after i answer it there is a lag before i start hearung the other person. Any idea how to fix this

    • hello friend, your phone needs a system upgrade. This is one of the reasons why upgrades are provided all the time for system fixes.

      But I"m aware Tecno don't provide upgrades for system fixes all the time. The only thing you can do now to fix this issue is to clear your apps cache one after the other without touching Google Play services and Gplay store or Factory reset your phone.

  206. Hello, my Tecno L8 just cannot receive local network (safaricom in Kenya) I cannot make or receive call. The network bars are all grey. what do i Do…help.

    • Strange behavior I must say but I'll advice you to connect it to power, turn it off and on again. If the problem persist, then your only option is factory reset.

  209. Good afternoon sir, my tecno k7 spark hang each time I on data allow tell me each app is not responding pls help me out

    • It hangs because it performs poorly when it comes to multi-tasking and the ram is 1GB. The only to fix this is to uninstall apps you are not using. Don't keep too many apps on the phone.

      Also, go to settings>>apps>>Clear cache of all apps individually but don't touch Google services and google play store. Restart your device and it should be normal.

  211. I no longer hear message tone when people send me messages. I no longer get notifications on my phone whenever a message is sent to me by people. Please help me.

    • Hello Mushota,
      Your phone is bricked, I'm guessing you installed a software perhaps before you switched it off. To check if its a soft brick, boot your device into safe mode, check the last installed application and uninstalled it.

      Reboot into normal mode, and it should take you back to your home. But if that shouldn't fixed, then you'll need to flash your device with J8 stock rom using SP flash tool and everything will be back to normal.

  213. Hello my techno w5 lite no longer receive calls and notifications,whenever someone calls me it will be showing line busy.

    • Hello friend,
      Remove the battery, insert it again, make sure the pin to the battery head is touching the phone. connect your phone charger to it and power it on

  216. my tecno w3, only a week old but its so slow, i have uninstalled most apps but its still slow. i feel like hitting it aginst the wall!!!!!

    • Hello friend, please don't hit it against the wall. just do this

      Go to settings>>apps>Click on apps one by one >>cache, clear the cache. Do it for all the apps one after the other but don't touch Google Play store and Google Play services.

      Once you are done, reboot your device and it will be okay

  218. I charged my Tecno Phantom 6 overnight. Used it briefly in the morning and it just went off. Now I have a blank screen and the "TECNO Powered by Android" message is what keeps flashing. Kindly help please.

  219. Hello sir, My Tecno C7 began to misbehave this morning. The home screen touch pad and the touch pad that displays opened apps suddenly stopped working even though the lights are on. Secondly my callers can't reach me anymore as my phone is always busy.

  220. Good Morning Proff Yemi. u guys are doing a very
    nice job. keep it up and more grease to ur
    elbow…. pls I need help with my tecno w3
    device. it happened dat I had a low ba3 and d
    phone just went off without shutting down, I
    later got a new ba3 but d problem now is dat
    anytime I want to run any application on d
    phone be it watsapp, operamini or even open
    music, d phone will just start to misbehave, it
    wil start telling me your google app has stopped
    unfortunately, or your calendar has stopped
    unfortunately and stuff like dat and after
    sometimes it will just hang and go back to tecno
    logo and dat is it until I remove d ba3 again..
    I've tried to do hard reset several times but it
    didn't work. I've taken it to d place they flash
    phone, they told me d phone can't be flashed.
    pls help me, I'm really frustrated ryt nw. I can't
    even make a call d phone … so sorry for d long
    write up. I hope to hear from u soon. Thanks..
    SEGUN

  222. Hello I'm have a problem with my new tecno spark k7 if someone call me I will hear that person but the person did not hear me a friend asked me to used earphones with it but still the same answer……Please help with that.. .Thanks

  223. Hello I'm have a problem with my new tecno spark k7 when someone call me I will hear that person but the person will not hear me a friend of my asked me to get earphones but the answer still the same please help me out thanks

  224. Hello. I've been using the phontom 6 plus for almost 6 months now and im having a good experience with it but some days after updating it, it started freezing and rebooting and now it wont come one. All it does is 'vibrate, show the tecno logo until i hard press at power button until it switched off' and thats it…. i really need someone's help

    • Hello Krishna,
      sorry about what you are passing through. Unfortunately the update you downloaded has a bug and have bricked your Phantom 6 Plus.

      Your only solution is to downgrade it back to the rom version it was before you updated it.

  225. Thanks Prof Yomi for your quick response. Can you please guide me, how can I downgrade my HIOS version so that I can reuse it. I tried to get hard reset through {power button + upper sound button } but it just blink the logo of Tecno and disappear in a millisecond. It is very tough for me to be beyond from my contacts and calls.

    Lots of thanks in advance.

  226. trying to install apps from another sources BT the final "install" part can't be clicked..
    using tecno L9plus. what might be the problem

  227. my tecno L9 plus..
    can't install apps from other sources.
    can't press the final "install" part on my bottom right part..

    • Did you enable install from other source option (Settings, scroll down to Security, and select Unknown sources. Selecting this option will allow you to install apps outside of the Google Play store.)?

  229. I used a different charger to boost up my l8 plus,just for it to over heat and stop charging. Laptop can't recognize my phone anymore neither is it been charged via laptop.What could be the problem. Note; I have tried other chargers and nothing seems to be working.

    • unfortunately, your charger has burnt the charging port connected to your device and I'm afraid it might likely affect the panel due to over heating but not sure yet.

      It can be fix.

  230. Hi,
    I got this used tecno 8H a few days ago, and have already fallen for the device.

    But one thing, GPS signaling is not giving my apps turn by turn navigation. when you hit start navigation the arrowhead positions as though it will move as you move, but it never moves.

    i have used a number of apps (ie google map, uber driver, etc) but same attitude.

    But using My Track, tracks are not drawn smoothly.
    It behaves as though I was hoping moving.

    Please help me, dont want to change my techno.

    • Hello Kffy,
      There is only one option you have to fix this… system update. If your device doesn't receive system update, then you may not be able to fix this.

  231. Hi Yomi,
    My tecno L9 keeps showing me the Android hard reset menu on it's own, even though I click reboot system it still goes back to the same Android recovery menu…pls help me out.

  232. My tecno k9 camera is saying can't connect to the camera. please make sure to close other apps that may use camera or flashlight so what can i do

  233. Hello prof,my techno droipad 7c cleared my watsapp and ever since I've uninstalled,installed many times but it doesn't still work(the verification code sent to my number doesn't get confirmed,I tried it with various nos but its still the same old story)

  234. Hello
    please my techno l9Plus is not charging and has refused to on
    It was working perfectly only to wake up the next morning to discover the problem
    How do i rectify this please

  235. Hi, my Techno K7 always freezes apps and says they are not responding…its also really slow, its fraustrating, what do i do

  237. My TECNO C7 is giving me headache, it goes off by itself and reboot itself. It hangs whenever i try to access it, i don't know what's the cause of these. please help!!!

  238. Hello. My phantom 6 plus goes off and when I switch it on it vibrates and there is some light on the screen. After leaving it for some time the display appears. What can I do? I have tried flashing it in vain

  239. Hello to you. My tecno phantom 6 plus sometimes goes blank and vibrates showing dome light on the screen. After sometime it starts displaying normally. I hsve tried to factory reset in vain. I have also downgraded it to android 6. It developed that problem many months after upgrading it to nougat. What could be the problem?

  240. Hello tecno spark k9 switched off without any sign and it won't switch on until I plug to recharge it, how can I fix the problem, I bought it not up to 2weeks now.

    • Remove the battery and insert it again.Make sure the battery is touching the phone pin head otherwise it won't come up. Otherwise, try it with another battery.

  242. Hi,
    Recently my phone would take a while to open even the keyboard for typing and other apps as well just very very slow and also i would put the phone in the charger at 4:00am while the battery is at 6%/7% when i am going to sleep close all the apps and at 12:00pm the next day it is only at 70% or even 80% if im lucky

    • Your Phone cache is filled and you need to clear it one after the other then reboot your device.
      Go to settings>>apps>>open each app and clear the data cache. Do it for all the apps except Google play store and Google services. Once you are done, reboot your device.

      Note that after rebooting ur device, some of the app will prompt you to login again before they'll work.

  243. Hi,pls my techno spark k7 screen is not responding to touch but every other part of the phone is working,I can't switch it off because the screen is not responding

  244. my tecno l8 lite keeps returning to home screen whenever i try to do anything, ive tried to delete some files to create space but its still having desame problem

    • Hello friend, You don't need to delete any file, you only need to clear your app data cache from settings>>apps>>click on individual app and clear the data cache. Do it for all the apps you have but don't touch google play store and google services. Once you are done, reboot your device and watch the performance

  245. The screen of my Techno k7 smart phone has stopped, I'm not able to communicate with friends, colleagues and others

  246. my tecno l8 lite keeps returning to home screen whenever i try to do anything, ive tried to delete some files to create space but its still having desame problem

  247. My techno w3 is not coming up after system upgrading, sometimes it will on and off again, pls what can I do

  248. My tecno w3 went off when am upgrading system and started vibrating non stop, and I remove the battery and put it back, and is not on again, pls what can I do

  249. Hello, please i need your help. My techno L9plus keeps tell me "storage space running out". Yet the phone says 9g used ouy of 16g plus i have an SD card of 16g. I have reseted the phone several times n cleared cache data too. Please what can i do to solve this problem.

  250. Hi,I just got this site on Google now. Hope you can help me fix my tab. I have Tecno G9 table. He never fall down and water never fall on it too it just developed screen problem. The screen is moving up and down constantly. What do you think it affecting it and what is solution. My WhatsApp number is +2348068607071 mail: [email protected]. Looking forward to your reply.

  252. Helo. Please my tecno w3 flashlight ain't working all of a sudden and I noticed that the front camera only works and if I want to change it to the back camera, it won't. Please could you proffer a solution?

    • hello friend, some apps are running at the background of your phone. Go to settings and check the apps running in background, stop them or disable them

  256. hello.
    I just bought techno spark not up to a week and the camera isn't sharp like that of my friends
    have tried going through the settings but I cant find anything wrong with it.
    plz what should I do?

  257. good day sir,
    I have an issue with my tecno h6, it is showing "unfortunately, Power Saving Management has stopped". Please help me out.
    thank you very much.

    • Hello friend, go to settings>>apps>> look for that particular app causing the issue, clear the data and clear the cache option. reboot your device

  258. My Tecno GO smart Phone is not loading fast, 8t is also telling me "No enough space" Even if there seems to be space. What do I do?

    • Hello friend, go to settings>>apps>>click on each apps, clear the data and the cache for all the apps but don’t touch Google play services and play store app. Once you are done, reboot your device.

  260. MY Tecno K7 won’t go on when I put in the sincere but when I remove it it goes on. What should I do to fix this???

  262. Hello, please my tecno L9 power button spoilt and I can’t power my phone, please is there any other means I can use to power my phone?

  263. hello my techno k7 spark just of sudden stop responding to the internet I even removed all Sims to try through the Wi-Fi still not working and also tried rebooting the system but still not working I just don’t know what to go again please can you help me

    • Hello Gabriel,
      Sorry about what you are passing through with your phone. Do you mean when you open any browser, its not loading any page at all?
      Do this:
      Open your broswer go to settings>>click on Privacy>>Clear your data cache completely and try to surf the net after that. Let me know if it works
      out for you

  264. Every time open any app in tecnologia i3 it hang and work down then shows app name and is not responding

    • Your phone is heavily fragmented. Go to settings>>Apps>>open individual apps and clear the data and cache
      do that for all the apps but don’t touch Google Playstore and Google services. REboot your device and it should be fine.

  265. Please my tecno K9 plus screen suddenly blur and I noticed that the top of the screen was hot aswell

  266. Good morning
    My tecno k7 doesn’t show any notification for incoming calls when screen is off
    And always I get notifications that this or that app has stopped working pls I need help

    • Hello Akpe,
      Go to settings, apps>>open individual apps and clear the app cache and data. Do it for all the apps but don’t touch Google Playstore and google services. Reboot your device and check the performance.

  267. please i need possible solution for my Spark K9 screen. It’s screen suddenly blur with different colours on it sometimes

  268. Engineer Yomi
    Sometimes my spark k9 screen displayed with vertical lines on it… This my whatzapp number 07065860642

    • Hello Olosunde,
      If you take a screenshot, do the lines show up on the image (you’ll have to view the image on another phone or PC, though)?

      What about the position of the lines? Are they always in the same spot? Do they change? Do they flicker when you press a certain spot on the device?

      Unfortunately, most of the time, lines on the screen usually signify hardware problems, and those aren’t easily fixed unless the phone is physically repaired. It can be anything from a faulty LCD/LED panel, loose wiring/chips, or a damaged display control chip.

      Only if the lines appear also on a screenshot would the problem be software-related and probably fixed with a device reset or patch, but otherwise, you’d need to have it checked and repaired.

  269. Hello Sir Yomi, my tecno l8 lite battery drains so quickly. I’ve turned off everything I can and reduced screen brightness, timeout and the rest. It still drains so quickly and when I check why, it’s the Wi-Fi, screen on and phone idle that consume 95% of the battery. Note that I’ve already turned off my Wi-Fi and reduced usage. I bought the phone one month ago.

    • Hello Anita,
      Some apps are running at the background of your phone, try to turn them off completely most especially apps you are not using. When your phone is not in use, put the network on Edge, it will help save your battery.

      completely allow the battery to drain to flat rate then charge it to full when you’ve done the above. Also make sure that your location and GPS is turned off. They also consume battery.

  271. Hello Yomi,
    My techno k7 went off suddenly and has been showing the techno booting logo since yesterday. The battery is inbuilt so i cannot remove it , please can you assist me

    • hello Lilian,
      Sorry about what your phone is making you pass through. Unfortunately, your phone is bricked and will need to be flashed before it can regain sanity.
      However, if you can boot it into safe mode by first powering it off completely,
      >>Next, tap and hold Power off for a few seconds until your phone asks you to confirm that you want to enter safe mode. Tap OK, and your phone will restart into safe mode.

      >>Then uninstall the last applications you download before the incident. Reboot your phone in normal mode and it should be back to life. If not, flash your
      Tecno K7.

  272. please am not geting network on my techno l9plus when i checked they gave me an inscription “ATTENTION, NO AVAILABLE NETWORKS” how do i fix it?

  273. my tenco wx3 charging point is not working.. I have tried working it but is not still working… if I should plug my charger to it will show charging but it will stop..

  274. since yesterday my phone tenco j8 failed to verify my WhatsApp phone num

    it will be connecting for 6 mins and will send me an SMS saying please unable to connect check if ur connected to the internet n try again.

    but everything is on both data and etc n de network is effective
    what is happening wit this phone.

    • Hello Ridwan,
      Please, kindly remove your battery and insert it back again. If it didn’t come up, then you’ll need to boost the phone. Engr normally have the machine booster

  276. please my tecno L9 plus shows cant connect to camera.and also i cant use the flashlight ..for both front and rear camera or flashlights..
    if i upgrade the phone as its available, will it fix the issues,? if not, wat do i do next?
    cuz i have taken it to engineer and he said nothing is wrong with the cameras of flashlights..so it could be a software issue..i need replies please ASAP

    • Hello friend,
      Yes, upgrading will fix the issue but you need to first of clear your camera app cache from settings apps>>camera before you do the upgrade.

  277. Hello
    Pls when ever I want to increase the volume of my phone when ever am listening to music a popup will show saying “system ui can’t be used Pls try to allow permission “Pls help me with this problem

  278. I’m Vic. my tecno boom j8 hangs and takes too long (and sometimes refuses completely!) whenever I try to save new contacts. also it doesn’t show the call log and contacts list. What might be the problem?

  279. good morning, please my phone was showing internal memory full, and now deleted some files and apps after them i remove the battery and since then refused to power on

  280. pls sir my tecno hot d9 only shows tecno logo when I want to power it on but not going to switched on at all

  282. Hi. My tecno K7 screen just stopped functioning since morning, it has been hanging but the power button is still functioning. I can’t even restart or shut it down. Any help?

  284. I can’t get ultra power saving mode on my tecno k7 plus after a recent update. please help me get it back

  286. hi yomi ,
    I noticed my tecno camon cm stopped blinking the blue notification light each time I have a nitrification message.
    it wasn’t like that before the phone is just a week old.

    • Their should be an upgrade for system fixes available for your device. check if its available and upgrade. everything will go back to normal after the upgrade

  287. I’m using Tecno W5 lite, my home and minimize button ain’t working but vibrates when touched, and my hot-spot, Bluetooth, power saving mode, are no longer working and my w5lite is now super slow, what is the cause

    • Heavy cache and too much apps running. Easy way out is to factory reset it. Back up your contacts, videos and fotos on google so that you won’t loose any doc or contacts.

  288. Mine is tecno l9pluse,the speaker suddely stoped being loud,it becomes loud if i OFF music and on it back,den de sound gose off again av tried all to restore de sound all to no avail plz can i get help here???

  289. hi prof, pls a Tecno K7 spark just keeps vibrating, I have restored d setting but it keeps vibrating and backing d phone to home page…any solution pls

  290. hi prof…. I can’t receive calls on my techno w5….callers keep getting number busy tone. but I can call out. can’t also get notifications on my notification bar.. please help

    • Hello Wilfred,
      It is a system bug that can only be fixed via update. I’ll suggest you factory reset it. Just back up all your files, contacts and docs on google. You are safe.

  291. Hi Yomi
    my Techno L9 plus usually uninstalls my instagram app each time I restarts it…

    what should I do?

    • Hello David,
      Did you installed instagram app on your Sdcard or the phone memory? If its installed on sdcard, kindly move it to phone memory or get another sdcard

  292. hi yomi gudaftnon, pls I gave someone my phone to fix d touch pad after fixing it d phone refuse to show light but is on wen I put my sim and cal it wil ring but d screen is blank,pls any help

    • hello Jessica,
      The touch pad is not properly fix or not compatible with your phone. Kindly return it and demand for a refix or better still, take
      it to an experience engineer to fix it

  293. Hello Yomi Prof. my screen doesn’t draw down. When I’m operating it, I can’t draw to see what’s on my home screen because of this issue. What is the cause and what should I do to resolve it?

  294. my to techo w5 lite is slow and also hanging and when ever I open app and go out from it than if I want to go to the same app I go, it will reopen again, what is the problem please help me out

    • Hello Chisom,
      Go to settings>>apps>>click on each app and delete the app cache. do it for all the apps except google play and google services. reboot your phone and it should be okay.

  295. Hello prof. am Tobi good day.. my techno k7 keypad bottons won’t work… Started few days.. The phone is not hanging… Just the three bottons…the back, minimize and home botton ..please kindly help

    • Hello Tobi,
      Kindly restart the keyboard by following the guide below;

      1. Go to the Settings menu of the device
      2. Scroll down to the Apps section and Tap on Application Manager
      3. Swipe to go to the “All” tab
      4. Now look for the app Android Keyboard and tap on it
      5. Now tap on Force Stop to stop the keyboard

      Exit the app and restart your device. Everything should be back to normal. Let me know if it works.

  296. Good day Mr Yomi, pls my techno k9 does not show back camera and flash light isn’t working too. It shows only front camera with no way of changing it. Pls what may be the cause and how can I resolve it, thanks.

    • Hello Uyi,
      Restart your camera app. “Go to Settings > Apps,Camera, and then touch Force stop. Go to Settings > Apps, Camera, and then touch Clear cache. Go to Settings > Apps, Camera, and then touch Clear data.

      Then restart your device without opening the camera or any other applications that use the camera.

  297. Gud morning my tecno k7 is having serious problem which make me to hate tecno phones,the problem is that it always stop apps even system apps especially when i on data and it will seriously hang to the extend you cannot operate the phone Again

    • Hello Success, there are two ways to fix this.
      1. Go to settings>>apps>>Click on individual apps>>clear data and delete the cache individually but don’t touch Google play store and google services.
      2. Factory reset it.

  298. Hello Yomi, tried what you said but still remains the same. Pls is there something else I can do to rectify this camera issue?

    • Hello Uyi,
      Since the above recommeded solution didn’t fix it for you, then an update from your oem will fix it or Factory reset.

  299. hello,my tecno l9plus screen is shaking/flickering without falling but every part of the phone is working fine.i have tried restarting it but to no avail,what can be done ASAP …

  302. my tecno l8plus restarts at interval. it then shows HiOS is starting. what could be the issue pls

    • Hello friend,
      clear your app and data cache then reboot your device. Go to settings>>app>>click on individual app and clear the cache and data. But don’t touch google
      play store and google services.

    • Helo yomi my tecno c8 does not connect to 3g when i set it on3g oly nw complitely outs pls yomi.whow can i fix

      • Hello Sufian, you need to update your device with the latest system fixes and your device will be alright. Go to settings>>about phone and click on update.

  304. Hello Engineer.
    I don’t know reason why my phone started to malfunction like restarting it self,hanging,and showing UI refuse to respond anytime I on my data for browsing. This started after I collected my phone from calcare center for repair of my screen phone line display.

    • I’m guessing you have lots of apps you don’t need installed on it. uninstall apps you are not using. go to settings>>apps>>click on individual apps,
      delete cache and data. do it for all the apps except google play and google services. reboot ur device and watch the performance

  306. Hello, I don’t know why my phone charger and phone itself always hot anytime am charging it.

  307. Thanks the phone is not too slow again after I free some space on internal memory. I wanna know maybe I can root the phone. And am trying to use my fingerprint but its saying fingerprint hardware not available

  308. hi ,my techno spark k9 hanged up today at 11 a.m the screen displays all the apps well but its not sensitive plus the buttons are not working when i want to restart .kind regards

  309. My tecno l8 lite Phone does not vibrate at all. I’ve checked the settings and it OK. What should I do?

  311. I use Techno L8 lite, the home key and minimizing key stopped working all of a sudden, and some apps doesn’t work as they are expected to. Pls can you help me out?

  312. Hello ing..my I have tried switching on my mobile data for my tecno w3 but it ain’t coming on so it says no Internet connection every time I try going online on handset.what might be the solution?

    • hello Lazarus,
      Your device need an update for fixes. Check if an update is available for your device. If not,
      >>Open your Settings app “Wireless and Networks” or “Connections” tap Airplane Mode.
      Turn airplane mode on.
      Wait for 10 seconds.
      Turn airplane mode off.
      Check to see if the connection problems have been solved.

  313. Hello, I have Techno cammon 7. It’s probably one year old. It keeps going on and off at will. I have tried resetting the factory settings but the problem is still persistent. What might be the issue and what’s the solution?

    • The issue is outdated Operating system without any update. to fix this, I’ll suggest you download Camon 7 stock rom, and flash it to your device either via sdcard or system. Its easy.

  315. please how do I fix my Techno k7 spark home torch not working nd notification bar not coming down

  317. hello yomi my area is 3g enabled but the is when I switch my network to 3g network goes off on my techno spark k7.please help fix this.

  318. hello..i have a problem with my techno spark k7..when i plug it in to a socket for charging its loses cahrge until it goes off…am now confused wat the problem might be

  319. hello..i have a problem with my techno spark k7..when i plug it in to a socket for charging its loses charge until it goes off…am now confused what the problem might be

    • Hello Tabitha,
      Put your network in flight mode then attempt charging. If the problem re-occur, then some background apps are the culprits which you can always remove or stop apps that consume most of your battery charge.

      But if the problem is fixed and you are able to charge normal, then I’ll suggest anytime you want to charge you put ur network on Edge; otherwise, use another compatible charger.

  320. Good day, Please i plugged my tecno k7 spark to a sound system (which i think is faulty) and it went off and has been unable to come on since then, what could be the problem?

    • You mean the screen is blank even when you attempt to charge it? Remove the battery and insert it again, then charge it fully. It will come up

  321. please Sir.
    Am unable to send message on my Spark K9 phone to service provider both MTN and GLO, but I can send message to ordinary number on my contact. please what caused it.

    • hello Musa,
      do you mean like sending message to 131 or 777? Its not your phone but your sim. did you try inserting another sim inside your phone and its not going through?

  322. My tecno l8 lite is not able to open watsapp, operamini, telegram unless I use VPN which drains the battery and uses alot of data since I cannot restric. Any help would be appreciated

  323. hi/
    My tecno k7 screen isn’t responding..cant swipe to receive all nor nothing..what could be the problem

  324. My techno wx3 is not charging when plug to a socket and some times it discharge when charging… Have buy new original charger and battery but its still the same thing ,pls help me

    • There are some apps that are complaining draining your battery. Put your phone in airplane mode and attempt charging it. Let us know how it goes

  326. Hy yomi i just lost my tecno cx IMEI number it just keeping displaying invalid IMEI number when i dial *#06# can give me solution please

  327. Hello my tecno k7.has aproblem of saying e.g whataspp not responding and even the other apps and stays sometime not responding what might be the problem.

  328. Hello sir, pls my techno L9 plus suddenly developed shaky screen, although i still manage to type with it, pls what could be the cause? Thanks in anticipation

    • If the screen is suddeden, it could be virus. I’ll suggest you scan your device with avast antivirus. if the shaking screen persist, then you will need to do a factory reset.

  329. hello sir, please my tecno l8 power button got broken and I cant switch off or on the phone, is there a way his can be resolved? and also i cant browse because the phones data reception is bad. but i can can connect to the wifi with my pc, this shows the problem is from the phone. please, what can I do?

    • Hello Friend,
      Regarding the power button, it can be changed. Just take it to Phone engr depending on your locations and it will be changed for you. Also, check which network is strongest in terms of reception, with that you’ll be able to choose the data to buy.

  331. Hello Team, thanks for this platform. My phantom 5 tecno phone has been having battery overheating, especially once I put on my data. Once the data is on also, it hangs; nothing moves on the screen. I cannot open any application.
    Please assist with solution.

    Thanks

    • It seems you have too many applications installed on your phone. First of all go to settings>>apps>>click on individual app,
      clear data and clear cache. Do that for all the apps but don’t touch google play store and google services.
      Reboot your device and check if it helps

  333. Hi Yomi, My Techno G9 started malfunctioning by constant hanging. I cant even play game again With it. before I use any app, I need to click and wait for some minutes before it pops up. please what could be the fault of this constant hanging. my memory space is still very big. This just started recently. I thought it was my ram, I checked it and i still have a lot is free space.

    • Hello Tommy,
      Go to settings>>apps>>clear individual app cache. Click the app one after the other and clear the data and cache. Do it for all the apps but don’t touch Google Play store and services. Once you are done, kindly reboot your device and check the performance.

  335. Please help, my tecno boom j8 can’t access some sites like nairaland and tv4showsmobile.It is accessing all other sites expect these few ones. If I try to access them,it will say I don’t have a working network connection.what can I do about this?

  336. My tecno k7 Spark just hanged and have been clicking it but it won’t leave that place. trying to switch it off but its just in that place. it’s not switching off and it’s just in the video files and won’t leave, or switch off.

    • it probably overheated that was why it hanged. When too many apps are running, it will overheat and then the resultant effect.
      Look for a way to power it off or connect it to a pc until it goes off.

  338. my tecno phantom z mini phone hangs anytime its on,and will make the screen go black,its until i remove the inbuilt battery and fix it back thats when i can on it back,please help me with a solution

  339. My techno w3 keep hanging immediately I on data or connect to WiFi, and I have format the phone, yet is still hanging. Can you help me out?

    • It not even showing the back camera you know when you why to snap and you use front camera there is a Way you can switch to back camera it not on my phone I have set it it still the same

      • At this point you need to update your device for system fixes. Go to settings>>About phone >> system update. Check if update is available for your phone. Update it and check if it fixes it.

    • My techno phone went to black screen wid only the words “techno powered by android”showing wen I wx doing an update bh accidentally switched off de phone
      Please any help

      • Your phone is bricked. to unbrick it, you need to flash back the phone with stock rom. When smartphone are bn updated, they must not be tampered with or else the resultant effect.

  343. Dear Prof Yomi,
    Good evening please it has been 3 weeks now my Tecno L9 plus front camera icon disappear and av tried the clear cache something not working av even Factory reset it what can i do please

  344. Hello
    my recently bought tecno k7 is not downloading anything from even playstore,opera mini and all other wbsites
    i tried uninstalling them and installing dem back but is not still downloading.
    Pls what is the cause and how can i fix it

  345. thanks for diz platform oga yomi,pls my w3 pro internal memory is full..v move almost all my app and other file to scard but still showing internal memory full wen I reboot d phone.. kindly help

    • Hello iwasco,
      Go to settings, click on apps, click on individual apps, clear data and clear cache. Do it for all your apps but don’t touch Google play store and Google services. Once you are done, reboot your device and it should be okay.

  346. my tecno l9plus is slow with xender and bluetooth. it takes hours for it to receive just 100mg file, that is if it doe not disconnect…..
    is there any solution for it to work normally?
    Another problem is that it only charges when usb cord is connected.It does not show other functions of usb. I have tried many laptops and many usb cords.

  347. Prof, my tecno l9plus is too slow with xender and bluetooth… it takes hours for it to send or receive any file. plus tell me if there is any http://www. jamb. org. ng/efacility/
    secondly, it does not show any other function when usb is connected than charging.
    thirdly, the charging is slow…..

    • Hello Adekunle,
      1. Clear your app cache for your smartphone. Go to settings>>apps>> click on individual apps, clear cache and delete data for all the app but don’t touch Google services and Google Play store.
      2. I don’t understand what you want me to do with the link to the site you posted up there.
      3. If you are charging your phone with fake cable, it will charge slow. So check your cable to be sure its good.

  348. Good morning sir, I’m Sofia my techno k7 has been malfunctioning since two days now. music started playing on its own and always Google Voice search on its own and I have reset it but it’s still the same.

  349. My W3 LITE mother board machine is broken no spare to be found
    have looked in Kenya nad here in Tanzania in vain please help!!

    • Hello David, If the motherboard is broken, then the best thing to do is to get a replacement. If you have someone in Nigeria, send the phone down, it will be fixed and send back to you.

  350. Hello Yomi, my Tecno 8H tab keeps going off after a period of inactivity. I’ve changed several battery it’s still the same condition. What can I do?

  351. Engineer,well done sir.
    I have one Tecno L8 right here with me, it only charge when its switched off but won’t charge if switched off.
    i have changed the charging port but all to no avail.
    Kindly help me with the solution,
    Thanks in Anticipation.

  352. Hi
    I have Tecno WX3. It used to work well. Now, the battery drains when charging. What is the problem?

    I also have a Tecno W3. This one will not come on at all. Even with a charged battery inserted.

    James

    LIBEIRA

    • Hello James, When battery drains when charging, it means you have lots of applications running at the background of your smartphone. Go to settings, check apps that are currently running at the background of your phone, disable them, turn off your network and try to charge it… it should work normal.

      Tecno W3: First of all, if you have a PC computers, connect your W3 to your system and check if your system detect it. If it does, then you’ll need to fresh install tecno w3 stock rom. If it doesn’t at all, then your phone is OFF the radar.

  356. Whatsapp not working and other apps not working on my Tecno Camon X Pro after updating Hi Launcher. I can’t type and send message on whatsapp. I even did the HIOS update. What do I do, pls. Tnx

  357. Hi Prof, whats-app and other apps stopped working on my Techno Camon X Pro after Hi Launcher update yesterday. I later did HIOS update but the problem still persist. I can’t type and send message on whats-app. What do I do, Pls? Tnx

  358. Hello yomi
    My front camera is bad and it’s showing two different colors and like it’s broken ….how can I repair it and I just got it last month… Is it also returnable to the slot I bought it

    • Since its last month, it’s returnable, they know what to do. But if you won’t return it, you can just clear your camera app cache, then reboot your device

  359. Hello Yomi
    This happens to a tecno W3 lite with me. It works fine with any network except Airtel Nigeria but as soon as any airtel sim is inserted, the phone goes off as soon as it detects network.
    I’ve done hard factory reset and cleared cache but it still remains the same.
    I’ve flashed only NVRAM and it still remains the same.

  360. Hello Yomi
    I also have a tecno W3 that is stock on tecno. I have downloaded the stock rom for A and B series respectively and flashed each of them respectively using SP Flash tools but it is still stuck on Tecno.
    I also formated the EMMC and used the Download option while i selected all files but to no avail.
    What other solution can you profer?

  362. hello,
    please i cant use my home key and i cant receive calls with my tecno phantom 8 and even the notification bar is not working.

  363. Hello please, don’t really know what is happening, all of a sudden my Techno W5lite no longer receive calls, no notifications on the notification bar, all my downloads on play store shows pending and none downloads

    Pls help me with this problem.

  364. Hello, I’m Randy. I use a tecno phantom 6plus and it’s about a month old and recently the front and back camera just got blurry, I’ve tried cleaning tho, it doesn’t help. Is it a software problem because I feel like flashing it.

  365. Hello am using Tecno l9 plus and the screen just go blurry when I was watching a movie on the phone, and the phone never fell down even the phone is 3 month old
    please what can I do

  366. A pop up message with the word an app has stop working display once I open any installed application in my Tecno C 8

  367. hello my techno spark k7 has some technical problems like it switches off then switches on shows the logo then switches of and does that till the battery runs empty

  368. Please how can I fix my tecno 7c pro which after it was been flashed to install stock RAM does not capture network again that is the network bar appears in a bleh form and the network type is showing but each time I try to call. Text. Browse the keep telling me that network is unavailable

    • Hello Yivala,
      I’ll suggest you flash it again with 7c pro stock rom different from the source you earlier downloaded it from. The stock rom is the issue.

  370. Mr Yomii try to update my phone and I slept off on the process on waking up my techno L9pls refuse to boot to menu, it says Android Recovery and it list programs like if I want to wipe data/factory rest and all that but none is working I try to update it from my PC but now refuse to recognize USB plswhat can I do.

    • Hello Temitop,
      Use to volume up and volume down to navigate to the option “reboot system now”, your android should reboot normal. And for the usb not recognising your pc, Do you have ADB driver installed on your PC? If you don’t, kindly download it

  371. Pls sir my camon c9 is when you switch it on it hang from there showing techno powered by Android, I hard reset it bcos that’s the mode the phone can bring out, when you are trying to do hard reset, still it doesn’t working. Pls what can I do

  372. Hello sir, I have a Tecno K7 just some few days ago it was charging normally but now when I plug it on charger it shows charging but the percentage does not increase. Pls I really need help. What could be the problem and a possible solution.

    • Turn off the phone completely and charge it, if it charges without any issue, turn it on and switch off the network then check if it % increases. Alternatively, try another charger.

  373. Thank you sir, I have tried the things you told me to do yet the issue persist, I went to a roadside repairer and he told me that it is a software malfunction due to viral attack. Can that be true, and if I reset the phone or flash it can it be fine then

  374. Sir I have tried all the methods you said by switching off the phone and changing the charger but it still persist. I took it to a road side repair and I was told it that it is a software malfunction due to viral attack. So i want ask if in any way there exist such a fault. And how it can be delta with sir??

    • Hello bro,
      Since you’ve tried the recommended and it didn’t fix it. Factory reset it. This will work fine after factory reset. Before you do that, back up your file, doc and other things on Google drive drop box.

  376. Hello sir, I recently changed my Techno L8 plus screen ,but ever since then the phone has been hanging, response slowly to function.what can I do sir, please help my condition.

  377. hi,I rooted my tecno y6 and unistalled some system app accidentally causing my notification bar to stop displaying notifications and also i cant receive any calls but can make calls,help

  378. I opened my memory card slot of k9 plus. Now i tried to fix it but it refused to lap. I took it to roadside repairers but they can’t close it. Secondly, my finger print sensor stopped working

    • Hello Juliet,
      Please take it to another good repairer… they’ll close it for you. Secondly, dial *#0*# and go straight to to the sensor test, wait for the test to complete and if it shows faulty, then you’ll need to factory reset your smartphone to fix this because tecno isn’t rolling out update anytime soon.

  379. My techno l9plus super power button had stopped working, before I knew it my power/lock utton was having issues, I reset my phone, the super power button started working, but my lock button takes time or multiple pressing to respond. I upgraded my phone, no changes, I don’t know if this is a software or hardware issue its just been 6months. I’m frustrated.

  380. Hello I’m James my Techno W5 is having problems of refusing to display the network bars but even the sim pack was placed properly so I don’t know what is the problem

  381. hi Yomi, my navigation tab, home key, back key and soft keys of my tecno camon xpro stopped working.
    any advise on what to do?

    • Hello Eunice,
      Did you install an app before the issue started? Is the screen touch responsive?
      Kindly restart your X Pro and it should start working… If not, boot it into safemode Press and hold your phone’s power button for a few seconds until Android prompts you to turn off your phone—just as you would normally do to power it down. Next, tap and hold Power off for a few seconds until your phone asks you to confirm that you want to enter safe mode. Tap OK, and your phone will restart into safe mode.

      Once in safemode, uninstall the last app you install before the incident started and reboot your phone normally.

    • Halo iam Charkes MY TECHNO CAMON X PRO KEEPS SHOWING POP UP MESSAGE “CONNECTED TO THE OTG DEVICES GO TO THE SETTINGS AND CLICK OK OR CANCEL” BUT EVEN IF I CANCEL IT THE MASSAGE JUST KEEPS RUNNING AND I HAVE NEVER USED THE OTG SERVICES PLZ HELP ,THANKS

  382. Hello admin
    My camon x pro tends to hook and not respond to any touch on the screen from time to time, what could possibly be the problem and how can I solve it?

  383. hello. i did a software update via wifi on tecno j8 yesterday. after the update it asked me to reboot the device which i did but the phone has refused to boot to the os. just showing tecno on the screen since yesterday

  387. Gud afternoon my phone just suddenly shut down while playing music all the time
    while in the pocket it also shut down immediately I don’t know what cause it please assist me…….

  388. Gud afternoon my phone just suddenly shut down while playing music all the time while in my pocket and I don’t know what cause it please assist me with a problem

  389. place my technology G9 screen is shaking. and i do know what to do please help me i am using at school for assignment

    • Hello Ifeanyi,
      First of all, you need to follow the guide below;
      1. REboot your Android smartphone… wait for atleast 15 seconds before you power it on again.
      2. Changing Developer option:
      Go to Settings, scroll down to About phone or About device.
      From there, go into that section, and scroll down to your build number. Tap it about six times or more, and you’ll get a message telling you that you now have developer access.Go back to your Settings menu, and you’ll now have a Developer options menu to use. Go into your new options and scroll all the way down to the Drawing section.

      Enable Show surface updates and also enable Hardware accelerated rendering until you see the option for Disable HW overlays.

      3. Finally, reduce your smartphone brightness. remove it from auto brightness to manual.

  390. Gud morning here…
    Pls help me my fone video suddenly start getting slow anytime I want to view the videos..am using techno cx air

  391. hello, plz am having issue with my tecno spark k7 it hangs alot and Always press itself, what should I do pls

    • Two things you need to do. Clear ur app cache or factory reset it

      Go to settings~apps, click on individual app and clear the cache. Do it for all apps but don’t touch Google play store and service

  393. Hi, am having problems with my tecno spark k7 …whenever I make a call or someone else calls me I hear them clearly but they cannot hear me at all…. How can I solve this problem?

  394. hello Prof
    my techno k7
    back button, minimize button and home button will not work…

    i have try hard reseting bt yet it wont..
    pls help me

  395. Hi. I am usning Tecno Camon X pro. I am unable to edit the quick responses. Are they editable and if so, how do I go about it step by sotep?

  396. hi friends i have L8. but it do as the frist. complain but with out the lock ..When it sleepsOn coming back it losses it s sensibility for 2-3 mins and then works it do so when it first sleep

  399. when I try to upgrade system on tecno 7cs they always tell me to check the current network connection, I am unable to do this please help me.

  400. Hi, my Techno K7 is showing insufficient space when I have less than 2G file in my store. what should I do

  403. Hi. The battery on my Phantom 6 plus recently started giving me problems (not holding charge, phone switching off at 30% battery power, taking too long to charge, etc) so the battery was replaced. However, the same issue has started again, including losing audio while watching videos. What could the problem be? Do I require another battery replacement? Also, instagram has started to lag while scrolling, what could this be related to?

    • Hello friend,
      If your phone switched off at 30% battery power, then your battery is gone. If it takes too long to charge, use another charger. There are lots of fake charger out dir, just make sure you use original. And finally you need to update your phone for system fixes.

      go to settings, apps, clear individual app cache and data but don’t touch Google Play store and Google Services. Reboot your device.

      • Good evening. Please I have a tecno L9plus the charging port was bad and I changed it. Since I changed the port, I keep having a very poor network signal on the phone. Even on 2g still no signal not even one bar. Not even network talkless of using browsing. I took it back to the engineer. But still d same ish. It’s so frustrating please help me

  404. My techno k7 refused to switch off, it hanged and the screen refused to go off while trying to switch it off

    • Remove the battery or allow the battery to drain completely. Your device cache is totally full once it comes back up, go to settings, apps>> Click on individual apps and clear the cache and delete data. Do it for all the apps but don’t touch Google play store and services. Reboot your device and it should work normal

  405. Hi Yomi,
    My tecno Y6 suddenly stopped working while I was charging it. I have tried to restore the factory settings and it just brings out experience smartlife and goes off and com back again.
    Please, do you have any solution for this?

  408. Hi Tomi,
    I was fiddling with my canon X pro, and mistakenly deleted my A-Z app from the home screen. So now I don’t have access to all my apps. Please do you have idea to how i can get it back on the home screen?
    Thank you!

    • If you hit the square shape of small squares at the upper right hand corner of the homescreen, you’ll open up the app drawer and you’ll see it with all your apps in the app drawer. They are all listed in alphabetical order. Just long press on the settings Icon and drag it up to the top of the screen and it will move back onto your homescreen.

      Same goes for any apps you want to bring up to the homescreen from the app drawer. Also, long press the icons to drag from homescreen to homescreen from either side to put on next homescreen.

  409. Hii, please I don’t knw wat wrong if I try to access Facebook, xender and so on. All on a sudden will display turn off permission on app setting even my camera request that too.so confused

      • My Tecno K7bis always giving me problem of apps not responding, in fact am tired of the phone whenever i on the data that is when the hanging start. I am fed up of the phone.
        Pls help with something to stop the phone from giving me all these problems

  413. Hi Yomi,
    I took my Tecno phone for an upgrade on its system to carlcare but I’ve just realized it developed a network problem that was not there before. I cannot use any simcard on my phone. Kindly assist me. Thanks.

  414. hello pro pls after charging my Tecno J8 100% over the night only to receive call the next morning the screen is not responding, then i remove the screen guard it was still the same. i hand reset it still not responding till now and its 4 days now

  415. Hey my tecno w4 whenever i connect to a bt using bluetooth , results are your storage is running low .what can i fix this..?

    • Delete all unused apps, moved already installed apps to SDcard using Apps2sdcard. Go to settings>> apps>> Click on individual apps and clear your cache and data. Do it for all the apps but don’t touch Google playstore and Google services. Once you are done, reboot your device and it should be alright.

  416. hello pro pls after charging my Tecno J8 100% over the night only to receive call the next morning the screen is not responding, then i remove the screen guard it was still the same. i hand reset it still not responding till now and its 4 days now. pls what do i do.

  419. my phone keeps on minimizing BH itself I can’t send messages on Facebook I can’t watch video on YouTube and whenever I open an app it returns me back to my home screen what is the solution

    • Clear your app cache. Go to settings, apps>> Click on individual apps, clear data and cache. Do it for all the apps but dont touch Google Play store and services. Once you are done, reboot your device. It should fix it.

  420. Hey, thanks for such an amazing opportunity,
    I am currently using tecno l9. Like two days ago, the battery has been acting weirdly, it charges very slowly and consumes power rapidly now.
    I can’t understand what really happened, please what should I do?

  421. Good day, Please my Tecno h6 doesn’t detect both SIM card, it detects SIM 2 when both SIM is inserted. But detect SIM 1 when SIM 2 is removed. Either sim 1 works or sim 2 but not together.

  422. Hello prof, since yesterday my phone has been offing and oning, i have tried to shut it down but it will keep booting and rebooting, my tecno j8.
    please what do i do?

    • Hello Aminu, You have two options that might cause this issues;
      1. Your battery: Allow your battery to drain completely and then charge it afresh to 80 – 100%. Turn it on and check if it fixes the issue.
      2. Your Software is outdated: You need to update your software to the latest or flash a stock rom on your device. But make sure your phone isn’t rooted.

  423. Hello guys, my tecno l9 plus rear camera becomes blur when taking pics after some months of usage. I discorver that the glass that cover the camera had scratches, i remove the glass. But the problem still persist.

  424. Hello Mr Yomi. Last night, I plugged my tecno L9 plus while I went to sleep only for me to wake up and I saw this time display on it with only the volume and the smart keys working. I can’t exit that clock. The power key isn’t working to restart or switch it off. The only time it leaves is if a call comes in and once the call drops, the clock appears again and I won’t be able to do anything with the phone. Though, the calibration has been cracked for about 3 months now and its been working since then

  425. I plugged my tecno L9 plus while I went to sleep only for me to wake up and I saw this time display on it with only the volume and the smart key working but the power key isn’t working to restart or switch it off. The only time the clock display disappear from the screen is when a call comes in and the moment the call drops, it reappear again thereby stopping me from doing anything with the phone. I can’t swipe it off, it’ll just be there. I don’t know what is wrong neither do I know any solution to it. Though the phone’s touch pad has cracked about 3 months ago but its been working since then. Please what can be done ?

  427. Hello prof, my tecno spark2(ka7) has 16gb internal memory with abt 14gb available after recieving a video of less than 400mb it now show insufficient space and 98.4 mb available quite magical. I ur assistance pls

  428. Hello proff, my Camon CM fell into water a while ago and since then has not displayed. An Engineer confirmed that the screen is fine nevertheless the issue remains the same. Please what could be the problem and how can it be fixed?

  429. Hello prof,
    My phantom 6plus was hanging after I unlock the screen the touch respond for 3 second and stop. When I press power to lock the screen. And unlock again the same thing happens . Too it to an engineer who open the panel and heat it in the name of service. Now the phone is not coming up and when tried to flash it can only read the second boot loaser. I have important document s in the internal memory. Which I would like to receive. What do I do

  430. Tomi prof,
    Recently my phantom 6plus touch pad always hang after every screen unlock and will only respond for 3seconds and stop. Any engineer open up the panel and heat the panel in the name of servicing it. Now the phone is not powering up. I have over 40gig of info I need to extract from the internal memory. Any solution pls add me on whatsapp 08132606694

  431. Please my techno k7 sometimes both networks will disappear and later reappear this happen after when I flash the phone please how can I fixed it back so that the network will be stable as before

  432. Hello prof yomi, my techno k7 keep bringing up error!plug out charger when I try charging it while switched off. When do so when turned on it charges for 30sec and stop. Then it brings up a notification say battery temperature too low, shutdown phone. Ps: it once fell into water but I has been fixed after then.

  433. Tomi prof,
    Recently my phantom 6plus touch pad always hang after every screen unlock and will only respond for 3seconds and stop. Any engineer open up the panel and heat the panel in the name of servicing it. Now the phone is not powering up. I have over 40gig of info I need to extract from the internal memory. Any solution pls add me on whatsapp 08132606694

    • Hello Elijah,
      When connected to a Laptop or Desktop computer, does it recognise it? If connected to computer and it recognizes it, then your 40gB data can be retrieved.

  434. Hello, prof yemi, prior to my comment yesterday, I already tried different batteries with the k7, even had to try a follow come battery but still bring up sam issue, error plug out charger.
    Ps: an engineer at ikeja did this for me.

  435. Hello boss, my 1 year old tecno phantom 8 fell on the floor and refused to boot. I took it to an engineer and after checking everything he said I should change the panel. If a charger is plugged to it, it indicates with a red charging light at the top of the screen. I’d like to know what could be wrong or if by falling, the impact could damage a panel. Thanks!

    • Hello Senny,
      Aside of the red charging light indicated while charging, does it indicate any android logo or the screen is just blank? The impact of the falling could only damage the screen and not the panel.I’ll advice you check another Engineer to cross check it for you.

  436. I don’t use Tecno, but I use Iphone, I feel the iphone has more and more problem right now, really hope to find a new good smartphone for next time.

  437. please sir my tecno k7 2ram is having this issue of network, the network will appear and later on disappear and if I turn to 3G both SIM one and two network will disappear until if I took it back to 2g/3g auto while other support 3g and this happened the first time I first flash the phone please help me out

  438. Please sir my phone tecno y4 is having issue with receiving calls,it vibrates and stops while the caller will told line busy.I have put the SIM in another phone it rings and I will be able answer but when I put my SIM back in my phone its the same problem,how can I disable on my phone?

  439. Hello Mr yomi,please I have an issue with my phone,when I bought it then for like a month I enjoyed the battery but after a month I discovered that the battery drain fast and atimes while chatting the phone developed hot temperature and this is not happening to my phone before it just started just of recent please I will be glad if you can render an assistance to me concerning that please… thank you

    • Hello Opeyemi,
      Sorry about what you are passing through. Some apps are running in the background of your device that is why your battery is burning down. Kindly check the apps that uses most of your battery, deactivate apps you don’t use on your device.

  442. Hello, I just got a tecno spark 2, I observed that the screen brightness is not stable,it goes dim and then becomes bright again,pls what can I do about it

  443. Hello, I just got a tecno spark 2 and the screen brightness is having issues,the screen goes dim and then gets bright again,pls what can I do

    • Hello Grace, your device brightness is on auto adjust brightness. Go to display and turn off adaptive brightness. After which Your android won’t optimize the screen brightness automatically. Go to “Brightness level” to set the screen brightness. You are done. Hope this made your day!

  444. I have a Tecno Camón i (Model IN5). It was all working well but suddenly the screen has turned all black with just the words Camon showing. I cannot seem to switch it off. I tried taking out the sim cards. That also did not help. Any suggestion to sort this will be most welcome.

    • hello Nanda,
      Taking out the sim card is not the solution. You need to press force shutdown. Press the power button until the phone goes off. Then turn it on again.

  445. Dear Yomi, thank you for the good job you’re doing. Please my TECNO F3(Pop1) asked that I restart for an update which I did. It won’t boot to ‘desktop’. Just blank screen with a blinking TECNO word in the middle. I have tried removing and putting back battery, same.

  446. Hey My Tecno boom J8 goes off and will not turn on unless I leave it for like 3-4 hours then it goes on again. It keeps doing this all the time. As soon as i switch it on, it will go off in a bout 15 minutes.

  447. Hey, my techno j8 boom keeps pressing the back button itself and can’t do anything with the phone. it’s so annoying.

    what could be the problem and how to fix it.

  448. hello,
    my tecno K9 just went off on 68% battery charge and wont turn on. I have tried several means to reboot the same but it wont start. what may be the cause? please assist. and how can I possibly turn it back on?

  449. my tecno k9 fell inside water and has been having an increase in the temperature when ever the data is turned on, the camera keeps saying ” camera temperature high try later

    • Hello TK,
      It goes off because it overheats. An application is making your phone overheat… Go to your background app, and disable the app that consumes most of your battery. Clear your apps cache and reboot your device.

  451. Hello my Tecno G9 is tilting and I tried to format it to see if it’ll stop but it didn’t. I don’t know what I should do. At first, I thought that it is the charge that I used when it was not its charger. Then when I stopped using it, it still had its screen move up and down. I left it but now its stressing me out. What can I do?

  453. hello
    my tecno l8 lite has been giving my some problems
    the issue is…the screen keeps freezing and later goes off.
    one time, i had a black screen with a hios symbol along with a caution sign next to it.
    i dont know if its a problem with the os or not
    please help

    • Your RAM is too low and so many apps running. uninstall apps to the minimal. Go to settings>>apps>>clear your apps cache individually but don’t touch Google play store and Google services.

      Also when you are not using the internet, put it on EDGE network

  454. Hello, please my calls keeps dropping while I’m taking and it’s getting really annoying, please how can you help fix that?it’s a tecno spark 2

  455. Hello Mr you my technology w3 rear camera and flashlight are not working
    Can I get a solution to that

  456. Hello, my techno L9 plus suddenly went off and its extremely hot. . what should i do please. thanks

    • It went off because its overheating that’s why it was extremly hot. uninstall irrelevant apps on your device, check apps background apps running and consuming your battery then deaactivate them. reboot your device and you are good to go

      • My tecno spark k7 won’t connect to a 3G network where other phones connect with much ease…i will have to be searching for network around the house before i can get 1 bar which quickly disappear…please help me it’s frustrating

    • are you using mobile network or wireless network? Mobile network will always purse it if the file is too large. You need to adjust it from setting.

  458. Hello prof, I’ll really appreciate your help here sir. My phantom 8 has been rebooting on it own since yesterday, I’ve tried hard resetting it to no avail, it’s not coming up and even though i don’t wanna loose like 45gb worth of stuffs on it. How can I go about this sire

  459. hi there,

    my tecno k7 spark will not start. a few days ago it requested a software update and during the process it just stopped working. Now it is refusing to turn on. how do i fix?

  460. hello. my tecno L9 plus doesn’t connect to 3G network even where the other Android phones connect. infact it just giving me headache in internet connectivity.

  461. Hi Yomi,
    My techno camon 11 doesn’t ring out when i have incoming call and when i pick i dont hear anything. Kindly assist

  462. Hello Good Morning, Please i am recently having screen touch problems with my Tecno k9 (spark Plus) mobile phone, though the is a screen cracked at the top of it but it has been working perfectly for me then but now i am experiencing a lot going on using it, my screen could be clicking by itself, the bottom where the navigated keys are, not operational anymore, and now some portion in the middle also not working. What can i do now? Can i change the entire screen? How much is does it cost to changing at the main Office? Thank you and hope to hear back from you soon. Nicholas, Akim Swedru.

    • Hello Nicholas,
      Your Spark plus mobile phone screen has reached end of live that is why its no longer responsive the way it used to despite the initial crack. I’ll suggest you change it completely and everything will be back to normal. It is not expensive at all depending on your country of residence.

  463. Hello. MY TECNO L8 PLUS CONTANTLY freezes and unfreezes on its own after many hours… Kindly help…
    It has also a very low volume during calls.. My Callers hardly hear anything..

  464. Hello,

    I updated my tecno camon 11 with the latest google security patch that my phone notified me about but since the update, I am having trouble getting network signals.

    Is there a way for me to reverse the update without have to do a factory reset on my phone?

  465. Hie Yomi,
    My tecno spark 2 is not finishing the booting process.Its bringing a black screen with white words written ‘tecno” and a powered by Android below it.
    I have tried to hard reset but no progress so far.

  466. Sir i have Tecno k8 spark pro
    in coming call busy issue in my mobile
    plz tell me how to fixing

    • Do you mean you can’t receive incoming calls? Check if a system update is available for your device, it will help in fixing the bug. Go to settings>>about phone and click on check for update.

  467. This Techno spark k7 is driving me nuts. its so annoying. All of a sudden without even giving heads up WhatsApp disappears. I only get to see when someone sends me a message. okay so was managing but now it has gotten worse. Tried installing again it says done but then says this error this app was not installed and its not just the WhatsApp, Xender too. Please help

  468. Hello Yomi, greetings.
    I have a tecno spark k9 plus. Whenever I make a call or listen to a whatsapp voice note my screen goes off and never comes on again till 2mins after I’m done making a phone call. I’ll keep pressing the power button but it will not come on till I’m done with my calls. While listening to a whatsapp voicenote, it goes off and I’ll not hear the voice note and comes back on like after 2 minutes again. Please what should I do?

    Millie

    • Hello Millie,
      The solution to this is to update your device for system fixes. Go to settings>>about phone>>search for update. if update is not available, then factory reset is your last option to return your device back to sanity.

  469. My techno spark K7 flashlight is dim and it’s affecting the camera as well, kindly help with how am gonna go about it

  470. My techno spark k7 flashlight is dim and it’s affecting the camera. kindly assist on how am gonna go about it

    • how long have you been experiencing this? Did you install an app before this incidence started? You need a system update to fix this.

  471. hello my tecno camon 11 is in red state saying my devicehas failed verification and keeps on restarting how can i fix it

    • Hello Sultan,
      Your OS is corrupt. But first of all perform an external factory reset.
      1. Turn your phone off.
      2. Hold the Volume down button, and while doing so, also hold the Power button until the phone turns on.
      3. You’ll see the word Start, then you should press Volume down until Recovery mode is highlighted.
      4. Use the volume up and down button to navigate to ‘Wipe data/factory reset,’
      5. Press the power button to select it
      6. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
      7. Once the reset is complete, press the Power button to select Reboot system now

      Solution 2:
      If the solution above didn’t fix it, then you need to flash your device to completely repair your OS
      Now press the Power button to start recovery mode.

    • Hello Sarah,
      Kindly try to connect it to either system or power bank with another usb cable and if it charges normal. if it doesn’t charge except off then I’ll advice your factory reset it. It should fix the issue or The phone might need to go through a reinstallation process of android version. (That happens for many unspecified reasons and reinstallation of android generally solves those issues.)

  475. hello whenever am playing music in Techno spark 2 when the screen sleep the music stop playing please help

    • Hello, I’ll advice you simply download BoomPlay from Playstore, it will help fix the issue. Or another Music player lie MX player, it plays your music even in background.

  476. my techno W3 closes the page when am using it, the page usually takes less than a minute and goes off, what could be the problem. how can i get it more steady?

  478. Thanks prof.
    The battery and the charger are both O.K. The problem usually arise if i switch off the phone powering it back will become a big problem. this morning as I was trying to power it on unsuccessfully I press on the power and volume key together and it enters factory mode. Since then I am unable to do any thing while the battery is gradually running down.

    • Use the volume button to scroll down to reboot system now, once rebooted, it will start in normal mode. You also need to upgrade your OS for system fixes in order to permanently stop this problem.

      • Only “Factory Mode” is displayed on the screen. No other option and the keys are not working.

  479. techno phantom 6 not charging and when i connect the charger it becomes very hot in a second.. now it is off and i dont know what to do please help

  480. My techno phone went to black screen wid only the words “techno powered by android”showing wen I wx doing an update bh accidentally switched off de phone
    Please any help

  482. hello i have my techno w3 lite its not switching on yet the battery is charged and this happened when i tried to remove the line and aftre i tried to switch on its not powering.please i need your help

    • Hello Akibu,
      Your battery is the culprint here. while the battery is in, connect it to a power source and turn it on. If it comes up, then you need to change the battery asap.

  483. My Tecno P701 keeps on bring a message Weather has stopped! Meanwhile Weather application is a system app. What should can I do?

  484. it is TECHNOP701. I HAVE BEEN FINDING IT DIFFICULT TO GET AWAY WITH ”weather has stopped” on my phone. and i cannot use it to call or browse on it. what do i do?

  486. When a TECNO P701 keeps showing – Weather has stopped! Meanwhile Weather is a system app on the phone. What should I do?

  487. Hi sir my Tecno spark 2 has a problem with the contrast it doesn’t get minimized when I try.. what can be the perfect possible solution?

    • check if an update for system fixes is available. Go to settings>>about phone>> system update. If its available, kindly update it and it will fix the issue

  489. my techno k9 lost network since yesterday. i thought it was the provider problem but everyone else network is working well. what could be the problem

    • Hello, Put it on flight mode and return it back to normal. Otherwise, turn it off completely and ON it back. If it doesn’t fix the problem, then you need a software upgrade on your device.

  491. my Techno L8 plus have service problem, the service is fluctuating. it sometimes shows emergency call. what should i do?

  492. Please help me! My tecno l9 plus won’t turn on or off, it’s only showing airplane, battery and time on the notification bar but the rest of the screen is blank.

  493. Good day am have problemswith my techno pop1pro the back camera and the flashlight is not working if I want to use camera it automatically the front I can’t even switch it to back camera and the phone is so slow please what can I do

      • Hello,
        My tecno spark2 suddenly went blank while using it, the screen just went black even though it would still ring out when ever I was being called. The repair shop I took it to have it checked out said it was the TouchPad that was faulty and the repair could result in me losing all the information on my phone. I feel that shouldn’t be the case.. Please help me out

        • Hello Bolanle,
          An app you installed might actually be causing the black screen of death but here is how you can fix it below;

          Reboot into recovery mode to fix black screen issues
          1. Power off the device.
          2. Press and hold the volume down and power button until the Android System Recovery screen appears.
          3. Navigate using volume keys and select using the power key.
          4. Select Wipe cache partition and allow to complete.
          5. The device should automatically reboot, select the reboot option if it doesn’t.
          This should fix it for you.

  495. My techno pop1 keeps formatting it self .now have lost all my pictures, music and video can you help me with it

  496. hy prof,
    am Doreen, ma tecno K7 stopped working even charging immediately it had fallen down, what do i do????

        • Maybe you should check if your battery contact well or try another battery. If it doesnt show you any signal, the battery may be dead. Remove the battery if you can, and connect the charger to to the phone directly, check if it gives you any signal that charger is connected without battery.

  499. my social apps like messenger, whatsapp and facebook cannot connect to mobile data even though my internet is fully functional

  500. Hello,my UI has stopped hence making my phone to hang. it doesn’t allow even to close the app (android UI)

  501. hello yomi
    sorry my english not good
    well i have a tecno spark pro k8 and it accidently fall down and refuse to start with power bouton but when i plug in the charger it power on and show an android green robot with no command writing just below it and keep restarting at the same place and showing the robot with no command
    i cant go to recovery and i cant flash it via sp tool cause the pc not detecting the phone
    thanks in advance

  502. good morning prof, pls my tecno spark3 just blind showing a black screen buh, it’s rings out when ever am called. it’s display sometimes if i av an incoming call or i connect it to light i could work with at that moment buh, if the phone sleeps it will back to same way pls i need help.

  503. my techno wx3p powered off at the instantantly, and cannot power on again, though I have tried to change it for some time, but the diode lightsup when the charger is inserted.?

  504. I cannot access my Tecno W3 because I cannot insert the password because the screen goes blank when I drag the screen up to write my password

    • Hello Khalboash,
      Sorry about what you are passing through. First of all, is your screen broken? if no, turn off your phone completely, restart it and try to insert your password again.

      Alternatively, you can boot it into safemode by doing the below

      Press and hold the Power button and select Power off to turn your device off.
      Press and hold the Power button, until you see the animated Samsung or HTC logo appear.
      Release the Power button, and press and hold the Volume down button.
      Keep holding it until your device boots up.
      You can let go when you see the words “Safe mode” in the bottom-left corner.

      Then uninstall the last application your installed. then boot back to normal mode.

  505. hi my name is joel.. suddenly my tecno spark k7 keeps telling my callers number busy and also i cant access the short cut on my screen for putting on data more like i cant slide down all true onlike before. i have never experience this before.

    • Hello Joel, It is a bug that require fixes. First of all check if an update is available for your device by going to settings>>about phone>>Update. If it is available, kindly update your device. If not, then you might need to factory reset your device and everything will be okay. Back up your files and contact on Google drive before doing that.

  506. Hi Yomi. My Tecno Spark K7 screen stopped responding after I received a call. The fingerprint still works. But I cant do anything else. Not even to restart it.

  508. My techno spark k7 keeps consuming the phone memory. Nothing is inside yet there’s no space, please what do I do?

    • Something is definitely inside. Go to settings>>> click on individual apps, clear your apps cache and delete data. Do it for all the apps but don’t touch Google play store and Google services. Once you are done, reboot your device and it should be alright.
      Note: After doing all this, you’ll be prompted to re-login in most of your apps that require logins.

      Also delete Facebook and install Facebook lite.

  509. Hi.. Please my tecno L8 lite keeps hanging then it will go off and keeps going on and off for a long time… I first thought it was the power button cause it is exposed but now, I’m just confused.. What can I do?

    • Your device is heavily fragmented. Just factory reset it and everything will be back to normal. before you do that, back up your contacts with Google contacts, your files on google drive so you won’t lose anything

  510. Hello, everyone!
    My Phantom 6 Plus gets stuck randomly and the screen stops functioning. This lasts around 30 seconds and then the screen saver pops in serving as sign that it functions a gain. This reoccurs in one or two minutes regardless of the app being open: it stops again and the screen soccer will pop in prior to the normal state.

    Somebody help.

  512. good day.
    pleas my tecno M7 just off and has refuse to on. I have flash the phone but to no avail.
    my tecno P5 is also off. the have tried to work on the power but if the phone on for a minute, it will off again. I love tecno product. help me out.

  513. Hello everyone ,
    My tecno pouvoir 3 air goes blank while making a call, so i cant put the phone on loud speaker or even put the phone off after making a call ,pls hw do i rectify this
    .

    • Its either a recent updates of google apps is causing the problem or the last applications you downloaded on your device. Kindly go to playstore and check apps that recently updated… Uninstall the last application you downloaded before the incident and your device will be back to normal.

  514. Hi, my spark 2 wants me to go gaga. It had a nice camera until one day I couldn’t get a decent picture with it anymore. I can’t hear callers, but they can hear me why? help me out with these problems please.

    • Hello Leendah, sorry about what you are passing through with your device. The problem is mostly caused by outdated softwares. You need an update to fix this. First of all, go to settings>>about phone and check for update. If an update is available, kindly update your device. If not, you may need to factory reset your device to fix this issue.
      And for the call issue, it appears your device earpiece is bad.

  515. Mr Yomi.. I updated my new Tecno Pouvoir 3, and it started working slow as if it is 1gb RAM. Please how do i go about it?

  516. No! Mr Yomi.. I only updated the phone when the phone brought new update.. Is it possible to go back to the former one?

    • It is possible, but you’ll need to re install it with the custom rom. I’ll advice you factory reset it. Save your files, doc, apps, contacts on google drive, photos on Google photos so that you don’t loose anything, then factory reset it.

  517. My techno phantom 6 gives me camera error message and sometimes blured lines and at times it freezes when taking pictures or a video.what could be the solutions to these problems

    • If you can open it up, do it, remove the battery, connect it to your charger and to power source without the battery, check if it gives you signal that something is connected. then disconnect it. Insert the battery back. Try to turn it on. Let me know if it displays or not.

  519. Hello good morning, I have a problem changing my font on my tecno c7, I used to do it before but now it just shows me check the network connection all the time, have downloaded series of font app but not is working. Need am advice on this one. Thank you.

  520. hi, my tecno K7 Phone is hanging even after factory reseting twice, just starts ti dial numbers and operating itself, kindly help

  523. I have a TECNO phone which is a normal phone with buttons. When answering a call, I can only hear my friend talking but he can’t hear me. How can I fix this?

    • is it peculiar to only your friend or every other person you call? if its peculiar to every other persons you call then your mouthpiece is bad. Go and change it.

  524. Hii please am using tecno camon 11 pro and at 1st i was able to install apps from unkonown sources but after i updated de security patch system i hvnt been able to install any of de apps from unknown sources again please can u help me fix this problem

  525. My,phantom 8 switches itself off and on…alone ..if my battery is full…it continues to go on and off until the battery is completely down …it refused to open ..

  526. My Tecno phantom 6 suddenly shutdown in 56% battery and when i try to switch it on it is just stuck on the logo please am asking for help.

  527. Good evening ,please my Techno W5 is not showing messages and calls notification on notification bar again and also people can’t call me. Please I need your help.

  528. Hi Prof, I need to configure the TECNO S1S Lite, I have just deleted user info after it refused the password and succeeded doing it. Now am stuck at the stage where it needs password for already connected WIFI network, the skip option is nomt active when I want to skip it. It shows some place in this location here as a sign of connection.
    Solution please, how do I pass this stage and complete the setup?

  529. Its a problem to get to google drive, I have been trying and tying but not success. I donmt know the why but I think it the network problem

    • Sorry about that Ntho Mota,
      I guess your network reception is bad. it will have been easier for me to help you out if I know exactly what kind of login is requesting from you. network for your wifi login, or google login? In most cases it ask for google login and not network login. I don’t know how come yours is asking for a nework login. kindly verify again, so that I can proffer a workable solutions.

      Regards
      Yomi

  531. Hi yomi i have tecno L8 but it fail to find 2g network it only functio in the area where there is 3g network if not it write no services or emergency call only eventhough 2g network is available what can i do to solve the problem?

  532. I want to restore my cammon 12 series phone font to the default font.How can i do this,i had changed the font.

  533. tecno droipad 7 stuck at boot stage, just showing TECNO, powered by android, When I try to use recovery mode, it gets stuck at the same TECNO, powered by android stage. Please I really need your help. Thank you

  534. Hello,my tecno k7 ain’t picking any charge although it indicates that charging is in progress.how can i go about this?

  535. The power button of my Techno Spark 2 is not working , how can it be fixed, am afraid that if it switches off l may not be able to switch it on .PLEASE HELP

  536. Hi, I have a Tecno W5 Lite and it goes off randomly and doesn’t come on until I press both the volume keys and the power button. Also some apps don’t work when it restarts itself. What could be the problem?

    • Back up your pictures or photos on Google photos, your contacts on google contacts and your videos on Google drive before you factory reset your phone so that you won’t lose anything.

  542. Hi, suddenly I just notice my tecno K7 finger sensei get so hot with me even doing anything serious on it, and if I turn off the screen it will just go off.

  543. pls help!
    my TECNO SPARK K7 developed fault.
    just yesterday i made a call then within 20 – 30 minutes later, i placed another call but non of the people i called hear me but i hears them very loud and clear. i dont no what the problem is because i do not match my phone neither do it fall.

    • Hello Rosemary,
      If the problem persist, then your mouthpiece is bad, you need to replace it. Look for a phone engineer closer to your location and they’ll change the mouthpiece for you.

  544. Good Afternoon prof ,
    I have been having storage issues with my tecno spark plus k9, i keep resetting it when ever it started notifying me about low storage and has been cursing me to loss some stored information on the phone. Tye phon has interbal storage of 16g been t even before i use it about 8g is occupied and when i start to install application and music onceit get to 9.17g it will start telling me that the memory is full and all application will be writing stopped
    .i have to reset again like to wiped everything on it off again .pls i need solution on this pls Sir.thanks even with my 6g external memory card inside is still not helping.

      • Thanks sir for ur response, I have actually done what u said before now, what i discovered is that with time ,the internal storage just get full up again ,and when I check the memory storage I will see an app call phone and messenging storage has occupy most space on the internal storage.because of that I delete all my message on my phone and calls history but of no positive effect, pls sir any way out of this .
        Thanks

        • Sorry about what you are passing through bro.
          The only solution now is to exchange it for a higher ,smartphone with bigger memory. In such a time like this, 8GB and 16GB internal memory are not recommended for a smartphone user.
          If SLOT is closer to where you reside, go in there and exchange it for a brand new one.

  545. my techno w5 has stoped working after a short circuit which happens when i was charging it which party has affected

  546. My phone has a hardware problem with the flashlight thus my phone can’t take back camera ….my notification flashlight also in not functioning How can this be addressed

    • Kindly update your smartphone for system fixes. go to settings, about phone, system update and update your device to the latest. If will fixes any errors you are currently experiencing

  547. when ever i take a shot with my phone (tecno spark k8) camera, if i snapped as portrait it will appear landscape and if i snapped landscape it will appear portrait. please what do i do.

  548. Tecno spark 4, once its touch was not responding when I tried to pick incoming call, then I wait few minutes i unlocked using finger print, yet it’s touch was not responding, I tried to restart by holding power button for a movement after restarting screen appeared with input box
    ” Additional security is required Please input your PIN” I tried to input PIN but touch was not responding, I repeated restarting for 3 or 4 times but same condition. after an hour I restarted it again, now it was working.
    after a week I faced same problem and tried above methods after attempting many times it responded but after few minutes it went again stuck, I tried same method ( Restart by holding power button pressed for about 8 seconds ) after many unsuccessful attempts it responded, suddenly I reset it for factory resetting using system settings. after processing It was fine every thing was working.
    After 24 hours it stuck again during scrolling to read something but data traffic and notification tone and display was appearing when it happens,!!!!!!!

    It has got two times online update also, 1st time I faced problem few days ago from 2nd update, now I m facing same problem after 2nd update.

    What should I do?

    I have Purchased it about two moths ago.

  549. tecno phantom 6plus keeps going on and off,even when the battery charge is not low.and when someone calls me,it goes off.when i try to capture a photo with it, it also goes off and comes back on again sometimes later.i cant make or receive calls,or else it will go off .its just there like a statue.
    i tried taking it ti carlcare and was told spares are not available.what spares do i need.does this mean i Tecno cant repair their own phones if there is no spare

    • Hello, it appears the battery is not well seated, you can try and adjust it so it seat proper, or use a little piece of paper to support it to seat proper. After that, it should work normal.

  551. Hi.. My W5 Lite has been really slow. My gallery keeps stopping..so I can’t view anything. And whenever I take videos, pictures ,or screenshots ..they just disappear. Please help me

    • Your app cache is full. Go to settings, apps, click on individual apps installed on your device, delete the cache. Do it for all the applications on your phone but don’t touch Google play store and services. After then, reboot your device and check if it solve the problem.

  552. Good morning, My Tecno spark 4 is in red state.
    This is the error message
    “Red state
    Your device has failed verification and may not work properly
    Please download boot image with correct signature
    or disable verified boot
    Your device will reboot in 5 seconds”
    What can I do?

    • Hello Sam,
      Sorry about what is happening to your device, it appears your Operating system is corrupt and you’ll need to reload your operating system.
      You need to download TECNO spark four stock rom… The process might be completely complicated for you so i’ll advice you give it to an engineer to do it for you otherwise, I don’t mind giving you the steps involve

  553. Hello,
    My 3 months old Tecno phantom 9 just suddenly went off and has refused to turn on. I’ve pressed the power button and also tried the factory reset but there is no response. It was also fully charged and when i put it on charge, it doesnt show any sign of charging.
    Please is there a solution to this unique problem as it has been more than 24hrs?

  554. Hello,
    My 3 months old tecno phantom 9 suddenly went off and has refused to come on. It was fully charged before it went off. I’ve pressed the power button and tried the factory reset combo buttons but it doesnt respond. Even while connected to power supply, it doesn’t show any sign of charging.
    Pls what can i do?

  555. my tecno k7 works normaly but after i insert sim card switch button stop working or it works when i press 4 times
    and auto inter factory reset mode i flashed it with 4 types of flash file but its the same please help bro

  556. My techno spark4 phone has a very stable network when data isn’t on, but immediately I switch on my data it starts fluctuating. I changed from 4g to 3g and it actually improved. Pls what can I do to stop this

  557. Hello please my Tecno camon C11 pro just went off and has not come on ever since.. I actually forgot it under the sun for over 3hours.. They were telling me about reseting the OS. Please how do I make the phone work without losing my files on d phone

  558. Good day all,
    Please my Tekno K7 switched on but all audio is gone, I restarted it, went to ‘Sound’ put everything on 100% but it still doesn’t work, my videos no longer have sound, my Audiomack, Shazam, Boomplay, WhatsApp videos, YouTube, nothing.
    Please what should I do?

  559. MY SPARK 4 IS NOT RECEIVING CALLS RATHER IT’LL JUST POP CALL NOTIFICATION AND MISSED CALL….PLEASE HELP ITS URGENT THANK YOU

  560. my phone is having error in charging and it shows a pop up of low battery temperature please tell me the solution. this happened After being rained on.

    • Do this two things. use another charger to charge it, and put your phone in flight mode when charging. Check if it fixes it. If both doesn’t fixes it, then your batter may be the culprint.

  563. Good morning everyone.
    I recently noticed that my Tecno L9 plus has been charging very slow (takes about 8 hours to get full charge), and doesn’t connect to PC and OTG.

    So, I changed the charging port and the problem still persists. Now, I’ve been charging my device for the past 6 hours. Whenever I connect an OTG, it says connected successfully but won’t be displayed in file manager.
    Also, anytime I connect to PC, it says the device malfunctioned and not detected.

    Please help me

    • Hello Samson,
      Your device charging slow is not the charging port problem. Your USB cable could be the culprit. Change the USB cable, then put your phone in flight mode and watch how fast it will charge to 100%.
      Did you enable developers option in settings? if you don’t enable it, you won’t be able to explore the full functionalities of the OTG and file manager

    • Hello Promise,
      to solve this issue,

      Go to the Settings menu of the device
      Scroll down to the Apps section and Tap on Application Manager
      Swipe to go to the “All” tab
      Now look for the app Android Keyboard and tap on it
      Now tap on Force Stop to stop the keyboard
      Exit out of the Settings menu and Restart your device.check if it works.

    • Hello Mr Peter, Android phone does that when it is rooted. I don’t know if yours is rooted or not but check if an update is available for your device.
      Also, booting may be slow if you have lots of applications installed on your device. Uninstall apps you are not using. I mean irrelevants apps you dont open close to a month.

  566. Hey Yomi Prof, my TECNO L9 keeps tripping off and reboot often times after it fell on the ground. How can it be fixed because i have already changed battery but still persists

          • Hello Darl,
            Sorry about what is happening to your phone. If the engineer doesn’t see anything wrong from your motherboard then I’ll suggest you reload your phone software. Normally when smartphone goes off and on, Battery and Motherboard are the number one culprit. Now that the engr doesn’t see nothing wrong with your motherboard and battery, then Upgrade your smartphone software or reload the stock roam. it will fix it after then.

          • Mr. Wahala don come again Prof. as regards earlier replies, u mentioned Motherboard n i noticed that the CPU heats up, affects the two SIMS from gaining network and then trips off & the engineer says he’s afraid of the components’ position & location unlike others phones (CPU)
            what say U?

          • Your motherboard is faulty bro… If CPU heat-up. I’ll advice if you can’t get a mother-board suitable for it, swap it for a new one in any slot outlet closest to you. You’ll only be require to add a little cash.

  567. my tecno camon 11 pro switch off it self when I plug the phone on charging, I tried restating it but couldn’t start again.

    • It is a software glitch. You need to upgrade it and it will be okay. Please go to settings>>About phone>>Check if update is available and upgrade it to the latest software update. Reboot once upgrade is done and your device will be okay.

  569. hello,
    please i can no more receive calls on my tecno spark k9. the caller always gets the response “busy”. ad it no more showcases the drag down quick menu notification from the top of the screen. sms, chat notifications all stopped. but i can make calls and receive sms.

    what do i do?

  570. I’m using Tecno spark 4 and the glass behind the back camera got broken , how can it, I stay at Ota Ogun state

    • Hello Ope,
      Sorry about that, but it can be fixed. If you can find your way around Lagos since Ota is not far from there, It will be fixed for you in computer village.

      • Hello Sir, My Tecno k9 spark plus is always very hot,and it affects my screen sometimes the screen shows some different color,right now it isn’t coming on and when i try charging it,it just shows the charging symbol and goes off. I have changed the screen twice and even got a new battery but it has refused to work and some people said it’s the panel that’s bad. I dont know what to do ,please help.

        • Hello Joseph,
          So sorry about your smartphone issues, but I’ll advice, you use another charger, then put your phone on flight mode. try charging it and let me know if it comes up.
          Once it comes up, you have some irrelevant apps that are draining your battery as well as making your smartphone to get hot. Disable them

          • Good day Prof Yomi, i have tried switching on the phone but it’s just rebooting and only showing the ‘Tecno’ and those colour lines,then it goes blank and reboots itself again nothing else plus it’s still wonderfully hot…what exactly is the problem sir?

          • Then it means your phone might be bricked. Boot it into safemode to see if it will come up… To enter safe mode, just press and hold the power button, just like you would when turning off the device. Once the power off icon pops up on your screen, tap and hold it for a second or two, select OK, and just wait for the device to reboot.
            If it comes up on safe mode, delete the last apps you downloaded and some of the apps you don’t use. Restart it and it should be okay. But if it doesn’t come up on safemode, then you’ll have to reinstall the stock rom back to your device.

  572. Hi Prof. Good morning, I noticed my Phone TECNO L9+ misbehaving. when someone calls in, it vibrates and rings to my attention but never displays on the screen which forces me to touch the power button to see who’s calling but i end up ending the call. what do i do?

    • Your phone is due for update, lack of update is what is bringing in that glitch. Two things you can do, either your factory reset your phone or Go to settings, About Phone and check if an update is available for your device. If it is available, kindly update and it will be fixed.

  573. Luncher3 in Tchno 7c has stop working making it difficult to use the phone. what is the solution?

  574. Hi, great for this opportunity.
    My tecno camon cx phone screen doesn’t respond to touch but the power and volume keys are functioning.
    I did factory reset which displays “GET STARTED” among others, but it doesn’t respond to touch.
    Please what do I do?

  575. Hello,
    i haven’t been able to hear my contact or anything from the phone since this morning. Don’t know why and how to fix it.

  576. I have techno L8 lite. it has developed a problem of switching itself off. they have freshed it but the problem remained. can it be fixed?

  578. Oga Yomi, am back again. this Tecno L9+ i have upgraded yet, the latest now is that it reboots, doesn’t see simcards while diplaying a screen of multiple colors like a CRASH (if u know wht i mean) and goes off entirely

  579. Hello
    Recently my girlfriend gave me her Techno spark 2 K9 and she had forgotten her pattern but the phone was working well as in when you call you could receive the call and there was no problem with the network so we decided to hard reset since there was no technician who could help us even from Carl care office in Lira northern Uganda, we sought help from the internet and we successfully reset the phone, however since after the hard reset, the phone has completely refused to read the network yet when you remove the sim card and place in another phone, it works correctly and we have so far tried different sim cards and still experience the same problem, we tried contacting the service providers and the feedback we got is they can not fixed the problem

    What should we do?

    • Hello Abel,
      So sorry about what you are passing through with your device… Incase of next time, their is a way to byepass forgotten pattern lock without hard reseting your device. Hard reset is supposed to fixed the issue but it appears something has gone awol. Before I proffer solution to your device, I want you to boot it into Safemode to check if it works well in safe mode

      To enter safe mode, just press and hold the power button, just like you would when turning off the device. Once the power off icon pops up on your screen, tap and hold it for a second or two, select OK, and just wait for the device to reboot.

      If it works well on safe mode, boot it back to normal mode, go to settings>>about phone>>check if an update is available for your device. If its available, kindly update it and the issue will be fixed. Please make sure you are connected to an alternate internet like a wifi connection or hotspot connection to successfully upgrade.

      If it doesn’t work, then you’ll have to re-install the stock rom.

  580. My tecno camon is not able to charge and i cannot hear the persons voice and the person cannot hear me when receiving a call or making calls

    • Did you try another charger and it didn’t work? If you can’t hear the other person during a call, and it happens all the time, then your mouthpiece is bad, it needs to be changed. Look for an engineer closer to your location to fix it for you.

  581. Good day…please I upgraded my tecno camon x and d screen started having lines and then went blank after some time. Pls what can I do to restore it back?

  582. WHY IS MY TECHNO CAMON 12 PRO TURNS OFF SCREEN WHILE CALLING AND I CANNOT OPERATE OYHER THINGS WHILE ON CALL

  584. Good afternoon my techno spark k7 as dark line all through the screen as and keepsblinking please what do I d

  585. Good day to you. Thank you for this opportunity. I uninstalled my Techno spark 2 this morning mistakenly and I’ve been trying to reinstall it since but it’s not been installing. Thinking it was a space problem, I freed up space on my phone and now I have over 3GB space on my phone still it’s not installing. I’ve been able to install other apps though, I only have problems when I want to install WhatsApp. What do I do?

  586. Hello Yomi Prof.

    My Tecno Pouvoir 3 is barely 6 months old, I just noticed dis morning dat the white charging indicator is blinking n shaky which doesn’t do like dat b4 and my charging speed has reduced too, for over 3 hours onw with data off I just got to 40 percent
    07033383639

  587. Hi, my techno pop 2 plus refused to dial, it keeps on stopping whenever I dial …wat c’d be the problem?

  588. my tecno pouvoir 3 dial pad keeps stopping but when i download other dial pads it works perfectly but i want my default dial pad back funtioning.

  589. My Techno Pouvoir 3 takes forever before it gets fully charged. It started 3days ago. Please,help out!

  590. Hello…my spark 3 pro keeps freezing just after I updated it to the new operating system update.. it’s so annoying I have to force turn off my phone more often after every call or I leave it untouched…please help.

  591. Hi,my tecno spark3 is on but the screen is blank I tried pressing the volume down and the power button but it’s blank.what should I do?

  592. I’m having problem making or receiving calls on my techno spark 4, people complain that they have to try calling me multiple times before the call go through. Please how do I deal with this problem

  595. Hello prof I tried hard resetting my tecno spark k8. And it wrote ‘eMMC is busy can’t format please retry. Please help me out

    • hello micheal,
      That is not a “Hard Reset”, that is a “Factory Reset”. They are different.

      If the “Factory Reset” won’t work for you, you could have an app or two on the device that is prohibiting it. Try restarting the device and try again after the restart. If that doesn’t work, you may well want to back up whatever you want to keep on the device and then try the “Hard Reset”.

      NOTE: Doing this will clear ‘all’ the data on your phone, so it is suggested you not choose this option unless you have to, or aren’t worried about losing anything on the phone.

      Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

      To “Hard Reset” the phone…

      1. Make sure that the phone is actually powered off.
      2. Remove your SD card, if there is one in the device.
      3. Press the “Power” and the “Volume Up” buttons, together, until you see the start-up logo on the screen.
      4. Once you can see the logo, release the buttons and allow the device to enter the “System Recovery Mode”.
      5. Next use “Volume Down” button to get to the “wipe data/factory reset” option When in recovery mode the “Volume Up” and “Volume Down” buttons are how to can navigate and highlight what option you need.
      6. Once you have selected the “wipe data/factory reset”, press the “Power” button to select that option.
      7. On the following screen, repeatedly press the “Volume Down” button until the “Yes – delete all user data” option is what is selected.
      8. Then press the “Power” button to hard reset the phone.
      9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.

  596. Hi Yomi ,
    I have a techno camon Cx, since
    Recently my battery goes of @ 70% – 80%. When I put it to charge it picks up from the percentage it went off.And the phone’s sensitivity is high. Pls. Tell me what is wrong and what I shud do.

  597. Hello Yomi,
    I use a Tecno spark 4, and noticed white horizontal lines on the screen all of a sudden the phone didn’t drop or have any contact with water.i tried rebooting and even did a factory reset the lines still appear what do I do.waiting for a feedback thanks

  598. Hello,
    My Tecno W3 just went off and cannot be turned on. That is still the case despite my trial to charge even using other charger. It doesn’t even indicate that it is charging. What could be the problem?

    • Sorry about that, but you mean you used another battery and still didn’t come up? Then Look for an engineer around you, let them check it probably, likely to be your motherboard.

  600. Please am using tecno pouvoir 2 and lately the screen has been going off and on anytime I try to on it or charging it. Please what can be done??

  602. Hello help me how to close weather app on screen ,its stuck can not be removed, tried to close very many times but failed.

  603. Why does my Tecno pouvoir 3 Air hangs when ever I update the phone.
    That has made me to be factory setting the phone always pls help me wats the problem

  604. Hey guys, how are you so i have a problem with my tecno CF7..it is just showing system UI stopped I have tried many times to factory reset but is still the same, even I tried to make a full flash with original firmware it still behaving the same.i need your help guys anyone to help me…thank you.

    • Hello Ivan,
      Sorry about what you are passing thru, in most cases, uninstalling Google app update fixes this specific problem
      Go to Settings>>apps > >Find the Google App >> Uninstall Updates
      Now Restart your device and try to see if it fixes your error.

      If it doesn’t work,
      Step TWO: Rebooting your Device in Safe Mode.
      Reboot your Android device in safe mode. Switch off the phone >power it on and as soon as brand logo appears > immediately release the Power key and then press and hold the Volume Down button. When you see Safe Mode in the lower left corner of the screen, release the button.

      If everything works fine in safemode, then you need to check your last installed apps before the issue started then uninstall it. Otherwise it is advisable to uninstable every third party apps

    • clear your cache. Go to settings>>apps and clear your apps cache individually but don’t touch google play store and services. Once done, reboot your phone and it will be normal. If it didn’t fix it. then factory resetting ur phone will fix it.

  606. My techno spark 5 fell on the floor but it affected only the touchpad
    But some people said that if I want to change it I will have change the complete screen(both touchpad and full screen) because it came together, but I don’t want to change my screen.. Pls what should I do????

    • Hello Chinenye,
      sorry about the issue of your phone. The touchpad is attached to the screen, meaning some part of your screen is not responsive which happens to be the touchpad. If your screen is not broken and everything is still intact, I’ll suggest you re-calibrate your touchscreen again to see if it will fix it.

      If it doesn’t, then you might have to change it completely.

  607. Hello my phone is Techno wx3 and it has refused to open,when i open it,it remains with what TECHNO while hanging without any screens appl

  608. my techno k7 spark is not showing up network only emergency calls and have tried all possible means still the same

    • I believe that is happening because of lack of update. You only option to fix this is to factory reset your phone if an update is not currently available for your device from your settings>>About phone.

  609. I have a problem with my tecno k7 phone it recently had a cracked screen and took it to calcare and changed the screen. it worked for two days and moments later it began to show vertical, horizontal lines and sometimes blue colour when i switch it on? What could be the problem? & is it possible to repair?

    Kindly advice.

  610. Hello yomi please my Tecno cammon 12 was placed on a place where there is water unknowingly,so it took in alot of water through the cameras it took me 1 before it was cleaned after that the both the front and camera aren’t working…have tried factory settings it isnot working.can it be the cameras are completely damaged…?please help

    • Hello Lizzy,
      Sorry about your phone cameras. Factory reset won’t fix it as it is not a software problem. You’ll need to properly clean your phone with isopropyl alcohol. Check the camera and clean it properly, allow it to dry off completely then try it again. The both cameras got immersed in water terribly.

      • Yommi what if is cleaned with alcohol and it doesn’t work because have tried cleaning it and it says can’t connect to the camera

        • What did you clean it with? Your cameras still contains water. if you clean and it doesn’t work, then you may need to replace the camera. Get it to an engr, they know what to do

  611. Helo my techno spark 2 is having problem, when I enter my house the network will off now show emergency or no service but when I get outside the network will be okay! Please solution

    • Hello Wasiu, is this peculiar to your smartphone alone or to every other smartphones in your house used by friends or family? As it always been like this or you just started noticing it? I’ll suggest a system upgrade for your device.

  612. Hi Yomi, I have a problem updating my hios software for tecno c9 system update, it keeps saying it’s up to date but when I check it’s still on the same version 6.0. Please I need your help with this.

  614. my teckno w3 is not picking when am trying to connect to WIFI but when I check the IP a dress it show unavailable what can be the solution?

  615. Whenever I make a call my my Tecno pouvior 3 plus screen will deem off. What is the problem.. pls help me fix it

  616. Hello, my techno boom j8 smartphone is stopped on boom logo when I turn it on and it doesn’t log in to the android. how can i fix this problem, plz

    • It appears to be bricked. Check if you can boot it into safe mode. If you succeed in booting it into safe mode, then uninstall the last application you downloaded, then boot it back to normal mode

  617. Hello, my techno boom j8 smartphone hangs on boom logo when I turn it on and it doesn’t log in to the android. how can i fix this problem, plz

  618. My camon cm volume botton use to increase on its own make the making the phone to malfunction please how can I fix it

  619. HelloMy TecnoC8 keeps going backwards. It keeps reversing Like if I do something in my phone like play a game or something,if I open it again it will go back to the same place and it always go back to the same place on every app
    please I need your help

  621. Hi Yomi,
    I use Tecno W4 which develops charging problems. I was managing it for 2-weeks before I decided to change its “down board” yesterday. I also decided to change the TouchScreen bcos it cracked.
    It started charging BUT every TouchScreen I tested it with won’t respond to touch. I’ve tried several “down board”, TouchScreens & “complete screen”. It still won’t touch.
    Is there a secret I’m missing?

    • Hello Jo, every smartphone has a compatible touchscreen. I think yours is not compatible with your phone. I’ll advice you get a compatible touchscreen with your device.

  622. Hi i am using tecno spark and when i just try to unlock the screen its hanged and showing black screen there is no option to do anything help me to fix it

  623. hi I have problem with w3 the home burton keeps pressing its self without my consent I have tried to delete some apps it failed went a head to rest it but it refused. then when I want to dail ,it keeps pressing 0.

    kindly help

  624. Am changing my Tecno spark 4air and the flash light in front is shaking and the phone is not charging what is the problem plz help

    • I don’t get your queries above. Do you mean your phone isnt charging as well as flash light not working? I’ll suggest you use another charger to charge your phone, if the charging problem persist, then I’ll suggest you factory reset it. it will fix all the problem once and for all.

  627. Hello my phone notification suddenly wont drop, and the home button key wont work. Im only able to use the back key. Is there a way i can fix this without factory setting. Its a tecno cx air
    Please email me the response

  629. hello, my tecno phantom has a shaky display and it is kind of discolored. I tried hard resetting it but the problem still persists. what could be the problem.

  630. I recently bought tecno pouvoir 4 pro and is fully updated. however it behaves abnormally by executing commands all by itself. i cant control it while in the middle of something! it can even initiate a phone call on its own. What can i do? this is my first tecno phone and i was attracted by its features.

  632. Hi Yomi
    My techno spark 4 has a problem
    It rings when there’s a call but doesn’t play songs or videos.
    Please help

    • Hello Rebecca,
      Sorry about the problem your phone is giving you. I’ll suggest you update your multimedia player from playstore to the latest. See if it fix the problem, if the problem persist, go to settings, about phone, and check for the latest software update. Update it and your phone will back to normal. Let me know it helps.

  633. Hello, my spark 5 air keeps corrupting my SD card every time my phone shuts down so I end up formating my SD card and my phone at the same time. I’ve been really trying to avoid shutting my phone down or rebooting but I really need a solution. I always have to re-install all my apps and it’s hectic. Please help.

    • Hello Shaaar,
      Are you sure your phone doesn’t contain a virus since it keeps affecting your SD card? I’ll suggest you upgrade your phone software to the latest. It will fix it.

      Go to settings, about, and check for an update for your fone

  634. Hello Yomi Prof,

    How can I fix the sound for Messenger watch together and screen sharing video in Tecno Camon 16? I have tried the app permission setup but it didn’t work. tis still no sound.

    Thanks and more power!

  636. Hi Yomi,
    Hope you are good. Please, I need your help. My TECNO L9 PLUS keeps freezing up. The screen does not respond to touch. I can only answer calls by using earphone. I can’t pick calls from the screen and i cant access my phone to make calls or check anything at all on the phone.
    I have changed the calibrator twice on account of this issue.
    Please HELP!

  637. hello, Good morning,
    I plugged my my techno L9 plus last night, woke up this morning and found it blind. The only thing visible on the screen is the airplane mode symbol and time.
    Please how do i fix it?.

    • Hello friend,
      Sorry about your device Android black screen of death. You are getting that error because you kept your device over charged for long.

      The easiest way to fix the black screen problem of your Android device is to reboot your device. Here, I list three different methods to restart your Android phone when it stuck at the black screen of death.

      Method 1: You can hard reboot your Android device by holding down the “Home” and “Power” buttons simultaneously for 10 seconds, then releasing both buttons and holding down the “Power” button until the screen turns on.

      Method 2: You can also wait for the Android phone to automatically shut down when the battery is exhausted. Then charge the phone, and press the “Power” button to turn it on.

      Method 3: If the hard reboot fails, or if you do not have the patience to wait until the battery of the phone is exhausted, and the battery on your phone is removable, then you can directly remove the battery, reinstall it, and then turn on the phone.

  638. Hello yomi, my tecno y2 is displaying “tecno powered by andriod” and nothing else, please how do i fix it thanks.

  639. Hello yomi,I just flashed my techno pop1 and now it’s telling me to download the qr code and I don’t know how to go about it.pls help me out

  640. My tecno pop 1 is having network problems I tried switching from 2g to 3g still never worked. I tried switching from automatic to manual still the same I changed slots nothing happening. Please help me what can I do for my phone to start receiving network again

  641. Hi Yomi, Good morning!
    My Tecno Camon 17P has delay on saving screenshots and the background doesn’t move while saving. Please, how do I fix it?
    Thank you!

  642. I’m using Tecno spark 4 unless people call my line twice before I could receive a call..the first time while calling my phone it will just be blinking at the back I won’t be able to answer the call on the screen which will turn into a miss call

    • Your phone software is outdated, you need to update it. If no update is available for it, then you need to just factory reset it. Save all your files and doc in a drive then go ahead and factory reset it

  643. My phone is Tecno pouvair 3 plus…then when someone calls me via the safari com line it doesn’t come through huh it comes through when I use other lines other than the one for safaricom…..
    What could be the problem

  645. Good morning, please i am using pop5 techno, problem. if i dawn load an app it become double on the the desktop.

  646. Good day. I use a Tecno Camon 16. It just starts to malfunction and do stuff on it’s on. I’ve tried to update many times with system update but it doesn’t work.

    • Hello Rachel,
      Since you tried to update it and it’s appear not to be working. The only fix right now is to factory reset it. It will wipe everything on the phone and your phone will go back to how you bought it. However, in order not too loose any of your contact or files. You can back ur contacts with Google contacts, and your photos with Google photos.
      Regards

  647. Please my Tecno camon al80 will just stop working then it will stay in one place and it will start shaking the after some time go off..
    What can be the problem

  648. My techno spark 5 pro kept hanging and constantly operates itself. Is there any solution sir. ?
    I bought it last year.

  650. I have a Tecno Camon X.
    I was watching a video omline, then the screen just developed vertical and horintal lines on the screen.

    What could be the problem.?

  651. WHEN TRYING TO FLASH TECNO C9 PHONE, AN ERROR POPS UP, SAYING: “S_FT_DA_NO_RESPONSE (4001)
    DA didnt send response data to Flash Tool!”

    HOW DO I FIX THIS PROBLEM?

    HOW DO I FIX THE DAMAGED EMMC?

  653. I can’t send archives, videos or photos in my Tecno spark 7, I tried in WhatsApp, tik tok, drive, Gmail and doesn’t work. I always stop in 80 or 90%. I thought it was my Wi-Fi but in my girlfriends Sony Xperia works perfectly. It is rare because I do can download videos or photos normally. What could it be?

  654. hello,
    i’m using Tecno camon x pro phone. My phone is asking me to enter emergency password. What’s the problem?

  655. Please Prof,my techno spark 5 cannot update my WhatsApp or download new apps even with enough space more than 1GB available moreover when I insert SD card it doesn’t work inside. Please help me fix it my WhatsApp will expire tomorrow an needs to update it.

  656. Please am using Techno pouvoir 3 anytime I record a video if I play the video the video will be cracking while play and making crack sounds also what’s the problem please ?

  657. Hi. Yomi Prof, my Tecno Spark 8 permission controller stopped working causing Whatsapp to stop working. What can I do

  661. Hey am Bonita and my phone Tecno pop 6 go,when making calls my voice can’t be detected by the other person.What l mean is that l can only get the voice of the person calling but the person can’t get me.What might be the problem please

  662. On My TECNO spark 8c phone, I keep seeing “Send Message” appearing and disappear on the down part of my Navigation buttons all the time. Please help

  663. Please I have Tecno Spark 6 copied version phone, and it has not boot for a long time now, I try to charge it but it will not turn on. Please what are my chance? Does it mean it is not going to work again or what can I do?

  664. My cammon 18
    Have keyboard issues, the keyboard, and other applications are not running on the device, hard reset is protected by admin..please how do I resolve the issue?

    • You can use the Tecno master reset code to reset your phone.

      Here are the simple steps to use the TECNO master reset code:

      Step 1: Open the keypad on your TECNO phone.
      Step 2: Now, dial *2767*3855# to factory reset your device.
      Step 3: Dial *#*#7780#*#* to factory format your phone. This code will reset all the settings and remove all the files and internal memory.

  665. My techno L9 plus is giving me issues, the sidekey function is popping up when ever I’m using the phone disrupting my activities by playing music, snapping, torchlight coming on or battery saver comics on. Please how do I stop it? Its really pissing me off

  666. I was hard resetting my tecno y2 and all of a sudden it fell down and the battery pulled out when i put the battery back on and tried to on it, it was only displaying experience smartlife now, and refused to boot.
    please help me on how to fix it.

    • Too bad, Your phone is gone. Whenever you are are hard resetting a phone or its updating, any interruption can make it to be gone for life. Your only option now is to Flash a Tecno Y2 ROM. That is the only fix for now.

  668. I have installed DSTV Now on Camon 19, managed to enter the username and password but nothing displays when i choose anything to Play.

  669. I noticed that after I mistakely factory reset my phone it started having issues like hanging, hotness, automatic brightness adjuster stopped working on my tekno pop 3 phone etc help me out sir.

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